Reviews

Food was awesome! Highly recomend.

I see the the response from the "owner" of this restaurant. It's lengthy and it is also "lashing out" at a customer who gave an honest rating of their honest experience both with the food and the manager's response. At No time was I confused nor did anything state a Waitlist feature as the owner indicates. The RESY Reservation system worked and I received updates throughout to indicate our dining reservation at the date and time booked. This is simply untrue of the Owner to state so. I reserved a full 5-6 weeks ahead to ensure the date because our kitchen was dismantled with a remodel. There was nothing at any time on the website that indicated this Restaurant was closed. There was also another patron that got booked for Thanksgiving, all stated by their Reservation manager, who called me at 3 pm on the Mon before Thanksgiving to " spring this news!" If Summers has the caliber of oversight indicated by this Owner, then they would have known RESY was booking for Thanksgiving BUT this clearly indicates their practices of Reservation Management are not proactive more than checking the week of dining. Additionally, this Owner never had the wait staff ask if we drank Champagne prior to serving. When I mentioned a bottle of wine would have been nice I certainly didn't expect more than we ordered on any past visit which had been a $34 bottle! Evidently, this type of passive aggressive response to my review by this owner, shown by belittling a customer for something the customer had Zero control over, but was their own internal oversight issues is what to expect if one submits honestly. Our family has been in business for over 70 years and this is Not how you stay in business. A humble spirit goes a long way as well as putting yourself in the customer's place. Whether you agree or disagree, our motto was, " take responsibility to lessen the damage, not flame the fire!" Additionally, it was I, who told the wait staff, we'll after being seated and mentioning our "Thanksgiving issue." So, if the table had been marked as the owner indicated, " for special attention, " then clearly the wait staff should have been the first to mention something and not me, the customer! If you dig deeper into other Reviews there are a few others indicating the same negative experience with the food. We dined at Summers Cellar on New Year's Eve. This was our first visit to the cellar but not to Rooftop. The Cellar provides nice ambiance for a winter evening. However, the food this time was very subpar. We ordered the roasted brussel sprouts as an appetizer and they arrived cool. These appeared to have been precooked and then dished out without thought to serving a warm dish. My husband ordered sea bass, which turned out bland and without taste. It was flaky and not overdone but the paella cake was described as "eating cardboard" according to my husband. I ordered the sauteed scallops, which one could not enjoy the sear or taste the scallop due to them being served in a massive amount of nontasty "glop", which was also being used to finish another dish on the menu. The menu hasn't changed from our summer visit. It's really too bad the food offerings don't have the quality, creativity and variety to stand up to the wine list. We had an earlier issue here around Thanksgiving and without getting into too much detail felt the owner was a bit "chintzy" with us making up for their Big mistake, which caused us to cancel our Thanksgiving meal (only getting informed 2 days prior ). It's evident that their was not much empathy for the spot it put our family in as anyone knows that's hosted, the Turkey, itself won't thaw in two days! Ownership blamed RESY instead of taking responsibility...not even a "sorry" this happened, just a pivot to divert the underlying internal issues, which are management not being more proactive with an advanced "look out" of their Reservation calendar. A nice bottle of wine would have been appreciated.

My husband and I went here on a date night and to a Barter Theater play after. The food was spectacular. I got the chicken and waffles and my husband got the steak frittas. Both were amazing! I was torn between the chicken and waffles and the pork chop but the chicken and waffles was an excellent choice. I’m sure the pork chop would have been wonderful too. We sat on the rooftop, whenever we left, we went down into the cellar and it was such a neat atmosphere. We will eating down there next time. 10/10! Definitely make the visit.

Best restaurant in Abingdon! The bone-in ribeye was one of the greatest I have ever head as the corn succotash and mashed potatoes complimented it perfectly. The atmosphere at the Cellar is also excellent. Highly recommend.

Don’t go to this place, if you don’t want good food. My friend and I have been wanting to go this place for the longest time. So, today we did!!! For appetizer, we ordered “BREAD & Butter”and “WHOLE LEAF CAESAR”. The butter was sweet, the bread was soft and crispy on the outside and the Caesar salad was immaculate. It was just a perfect combo. For entrees, we had “PAN CEARED SALMON”, “RIBEYE STEAK FRITES”, and “CHICKEN AND WAFFLE”. The salmon and steak were cooked to perfection and chicken/waffle was the best ever. The reason i say that is because the chicken was not too thick, it was perfectly cooked through and through. The whole experience was amazing. Lastly, we accidentally booked for next Tuesday not realizing and when we went to dine-in, they didn’t just ignore us and told us we cannot do anything. Instead, they accommodated us and welcomed us with smiles. Highly recommend this place!!!

The Bartender, Robby, was fantastic! Made excellent recommendations on food and drink. We will definitely be back again soon!

Drinks were wrong, food cold.

My family and I had dinner outside on the rooftop and it was a fantastic experience. Our waitress Julie went above and beyond for us and the food was incredible. We will definitely be coming back!