Reviews
Top review highlights
Pros
1
Responsive and helpful staff who provide excellent customer service
“They are very helpful and reliable.”
2
Thorough and professional legal representation
“Very skilled and professional”
3
Compassionate and understanding approach towards clients
“They made me feel comfort”
4
Effective and successful in getting desirable outcomes for clients
“They're always fighting the good fight”
5
Efficient and timely handling of cases
“Excellent service and quick”
Cons
1
Overwhelming number of calls and contacts during the intake process, leading to clients feeling lost in the system
“I was overwhelmed by lots of calls and contact during the intake process.”
2
Lack of personalized attention and communication with clients
“Once they get too big they lose site of things like explaining your case, answering your questions, etc.”
3
Potential issues with billing practices and transparency around fees
“The charges (percentages) were so high.”
4
Difficulty in reaching and getting responses from assigned lawyers
“My attorney has no care what so ever for me or my serious inquiries. Never respods to any of my text or calls or emails.”
5
Perceived unwillingness to take on certain types of cases or clients
“They wouldn't take my case. I thought I had a medical malpractice case. Although they didn't say it, I believe it was because I am 76 and elderly.”