Reviews

Top review highlights

Pros
1
Exceptional customer service and client care from the legal team
“George and his staff, are FANTASTIC. If I could, I would rate them higher. I was treated with respect, and patience. Sandra, is kind, and thoughtful. I felt like I was family.”
2
Highly effective and successful in achieving favorable outcomes for clients
“George Albiston came highly recommended. I immediately sensed that Mr. Serpe was an extremely capable and professional attorney whose sole objective would be to look out for my best interests; and that's precisely what he did.”
3
Excellent communication and keeping clients informed throughout the legal process
“They kept me in the loop with everything going on and gave honest advice. I am very satisfied!”
4
Personalized attention and tailored approach to each client's needs
“They have consistently gone above and beyond for their clients, working tirelessly to ensure that they receive the Justice and Compensation they deserve. Their dedication, attention to detail, and commitment to their clients set them apart.”
5
Highly knowledgeable and experienced in personal injury and other legal matters
“Richard Serpe and Cindra Dowd are fantastic at what they do. Dealing with insurance companies after a car accident can be such a headache, but it really doesn't have to be!”
Cons
1
Difficulty in reaching the firm and getting timely responses
“I've been trying to reach them but they don't answer my calls.. how am I supposed to get in touch with them??”
2
Questionable collection practices and lack of transparency
“They garnished my entire payroll fo”
3
Potential for favoritism and unethical treatment of employees
“They definitely show a clear sense of favoritism and underpay you. They had no clear reason to fire me less than a month being there and barely even trained me but expected me to learn everything.”
4
Difficulty in resolving issues and getting satisfactory responses
“I called numerous times and sent several emails with no response…then revealed notice to appear in court regarding a debt payment that I was attempting to arrange to pay.”
5
Lack of professionalism and poor customer service in some cases
“Unprofessional they put you on hold on the phone and then they hang up on you.Some of the staffs are rude and one of the lawyers do not want to help you and they will not return your phone calls.”
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