Reviews

Top review highlights

Pros
1
Knowledgeable and experienced lawyers who are effective in handling consumer-related legal issues
“Mr. Gayle is an extremely knowledgeable attorney who provided consulting services to my case. He is expensive but gave far more value than the cost his services.”
2
Compassionate and helpful staff that provides personalized attention and guidance
“Jennifer was so kind and helpful. Called me back and was super informative. Made me feel a lot better about the situation!”
3
Successful in achieving favorable outcomes for clients, including recovering money or assets
“Attorney John Gayle and staff fight for their clients. They represented me in a lemon law case and without their experience I would still have a car in my driveway which was unsafe to drive.”
4
Responsive and timely in their communication with clients
“Immediate response and continued follow-up.”
5
Offer valuable legal advice and resources, even for those not hiring the firm
“They were very helpful and professional and answered all our questions pertaining to our problem with repair work and warranty work on a new RV. They guided us step by step in resolution of our problem.”
Cons
1
Some clients felt the lawyers were too familiar with the opposing party, which impacted their representation
“At times, i felt the lawyers were too familiar with each other. my lawyer was aggressive with questioning, when he should've been.”
2
Concerns about billing practices, with some clients feeling the fees were too high or that they were charged for services without a guarantee of representation
“I was told that the privilege of speaking with an attorney cost ”
3
Isolated incidents of poor customer service, with some clients reporting rude or dismissive behavior from staff
“Disgustingly rude. Unprofessional”
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