Reviews

I gave them 1 star because I called to get my remaining balance to pay off. Their accounting person was awful and rude. She did not know what the fees are being charged for nor the remaining balance that I would had to speak to the lawyer handling the case to get the final balance. That was fine but why be nasty and rude if clients are asking. They really need to train their front office or accounting staff better customer service or how to properly talk to clients better. My husband called a second time and asked to speak to a specific paralegal or lawyer involved in the case to get the final balance and they mistakenly transferred him to this accounting person they had again. She was soo rude and spoke to us both slowly like you are talking to a 1st grader like we did not speak any English. I do not know if it’s because of our last name but we both were born in the states so there was no need to belittle people that are trying to pay off their remaining balance. Makes me think she speaks to all foreigners this way and everybody should be spoken with respect regardless what race, former or current client. We will not be using them ever again for any services knowing they have rude and nasty accounting or front office staff that are not properly trained. I will also be telling others I know about this awful experience.

I have been using Poole Brooke plumlee for couple yrs now and I am very happy with there services especially Todd Roethlisberger he's the best and great to work with.

It was a fantastic experience working with Poole Brooke Plumlee. I was referred to them and after an initial conversation, was connected with Mr. David Oakley. We required urgent support on a short notice, and David exceeded our expectations in every way. He grasped our needs, thoroughly reviewed the materials we provided, kept us informed at every stage, and represented us exceptionally well. I couldn't have asked for a better experience.

I recently met with Mr. Todd D. Rothlisberger, Esq. and Ms. Amber Boyd after I was contacted by the Internal Revenue Service regarding a tax issue. I was getting ready to engage a tax-resolution company to assist me when a friend of mine recommended that I speak with a law firm with tax specialists instead, as he felt that would be a better course of action. After a concise and thorough initial meeting, which instilled confidence in me as to the competency of Mr. Rothlisberger and Ms. Boyd, I engaged the firm of Poole, Brooke, and Plumlee PC to operate on my behalf. The process was detailed and professional every step of the way. Their knowledge of the IRS process, system, and indeed even the IRS Agent himself, was clear from the outset and very comforting, given my unfamiliarity with and trepidation about the situation. The best-case scenario outcome was outlined to me at the appropriate point, and that was indeed the end result. I am extremely pleased with the resolution, given the circumstances, and I will not hesitate to give this firm my full endorsement to anyone who may be in a similar situation.

When I needed to find the best answers to my legal questions and wanted solid results, Poole Brooke Plumlee was there for me! Very pleasant, professional atmosphere, and very thorough! Todd and Amber worked with me to get the best results! I will recommend this location to everyone! Sincerely, Patrice Thomas Newport News

I had a tax issue and consulted with Todd Rothlisberger, who was assisted by Amber Boyd. I received very capable representation from Mr Rothlisberger and am very grateful for his valuable advice, and for his resolution of the matter. I would highly recommend him to anyone needing representation on tax matters.

My old tax debt caught up with me so I hired Todd Rothlisberger and Amber Boyd they helped me from getting my wages garnished and negotiated with the Department of Taxation on my behalf and were able get it dropped for pennies on the dollar. I am so grateful to them.