Reviews

I knew from my very first conversation, a five minute phone call, that Janet Smith had the answer to a grueling seven month battle to get coverage through my mother’s long term care insurance. Within that five minutes she gave me a list of practical steps to take. The advice was golden and it was free. Prior to discovering Janet I had several brief conversations with three other attorney’s. Each was difficult to reach and none seemed to really listen to my problem or the solutions that had already failed. Janet listened and responded with advice that rang true for our situation within the first five minutes. After I followed up on her advice, we formally met and planned the strategy. When her first letter (containing case study research) to the company did not generate the results we wanted, she persisted with several others, ultimately securing all of our demands. I have never before hired an attorney. I felt intimated. The three gentlemen I previously contacted for advice reinforced my intimidation. Working with Janet felt like working with a trusted friend. I know I can turn to her if there are any other issues with this policy.