Lawyers map
Reviews
Top review highlights
Pros
1
Provides helpful and timely updates to clients
“I got helpful and timely updates from Christina, who I primarily worked with, and found the overall experience to be completely painless.”
2
Demonstrated savviness and the ability to independently get things done
“Considering the remote nature of my particular situation, this firm did a fantastic job and demonstrated savviness and the ability to independently get things done.”
3
Friendly and responsive staff
“Easy to navigate and when I call the # listed, an actual person answered the phone!”
4
Achieves satisfactory outcomes for clients
“Helped by Fred Hopkins two times on fighting traffic tickets and the outcome has always been byond satisfaction. Highly recommend them if you need such a service.”
Cons
1
Poor communication and responsiveness
“Two weeks ago, I wrote a detailed email for consultation to this company (as an ARAG member, with a confirmed case number). What did they do? Nothing, nada.”
2
Unprofessional and rude staff
“Riley Wentworth was horrible and mean to me and my wife because I am spanish" and "Front desk person Christina was short, rude.”
3
Charges additional fees without justification
“She said they would now charge me $50 ("expediting fee") because the dispute case was in 2 weeks. I asked if she could waive the fee based on me attempting contact 3 different times and having used him in the past, she said no.”
4
Lack of transparency and communication
“I asked if I could speak with Fred Hopkins, she ignored me. She told me to go back to ARAG.”
