Reviews
Top review highlights
Pros
1
Provides helpful and timely information and updates
“I worked with this firm to contest a traffic infraction. The situation with COVID wound up pushing the hearing date further and further out. I got helpful and timely updates from Christina, who I primarily worked with, and found the overall experience to be completely painless.”
2
Demonstrates professionalism and competence
“Considering the remote nature of my particular situation, this firm did a fantastic job and demonstrated savviness and the ability to independently get things done.”
3
Easy to reach and responsive
“Easy to navigate and when I call the # listed, an actual person answered the phone!”
4
Achieves satisfactory outcomes for clients
“Helped by Fred Hopkins two times on fighting traffic tickets and the outcome has always been beyond satisfaction. Highly recommend them if you need such a service.”
Cons
1
Inconsistent communication and responsiveness
“Two weeks ago, I wrote a detailed email for consultation to this company (as an ARAG member, with a confirmed case number). What did they do? Nothing, nada.”
2
Poor customer service and lack of professionalism
“Riley Wentworth was horrible and mean to me and my wife because I am spanish”
3
Fees charged for services that could be handled directly
“I looked at some online reviews and the say he essentially uses a "deferral", which you can use yourself if available. I researched what he did for me, turns out he simply used a deferral.”