Reviews
Top review highlights
Pros
1
Excellent customer service and communication from the staff
“Shirley at the Puyallup office location was Excellent to say the least. I have not been through any legal processes before and needed guidance, and was naturally skeptical at first. Overtime that changed as Shirley educated me along the way by taking the legal language and explaining it in a way that most would understand.”
2
Compassionate and professional handling of cases
“Professional, compassionate and respectful. My experience with this firm was nothing short of exceptional.”
3
Successful in achieving favorable settlements for clients
“They made sure I came out whole once all was settled, and made sure I was well taken care of”
4
Responsive and attentive to client needs
“Stacy has been on the ball! Always responded to emails and phone calls same day or immediately the following day and she has the patience of Job!”
5
Expertise in handling complex legal matters
“They didn't let the big insurance company beat up on the little guy. I am completely satisfied with the services i received.”
Cons
1
Lack of personal attention and communication with the assigned attorney
“My attorney. Whom I never met.... in person makes you wonder.. Why your attorney never introduce him self personally ? Must be busy or something”
2
Delays in case resolution and settlement
“It took a year and a half to settle on a rear end accident.didnt ever meet with my attorney.felt like because i wasn't a high profile case i wasn't a priority case,i didn't get a very good settlement at all.”
3
Questionable business practices and prioritizing their own interests
“Worst ever law firm. They deep line THEIR pockets NOT yours! Took over 3 + years for simple case. Wasn't pleased at all. Beware! Don't hire them wasn't worth it!”