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Reviews
Top review highlights
Pros
1
Excellent and attentive customer service, with the staff, especially paralegals like Carolina and Marissa, being highly praised for their professionalism, responsiveness, and dedication to clients
“The staff at Washington Auto Law is very professional, kind and understanding. Carolina was very helpful and responsive throughout the whole process. I would definitely recommend this firm!”
2
The lawyers, particularly James Banks, are described as knowledgeable, experienced, and committed to fighting for their clients' best interests to ensure fair compensation
“James' unwavering commitment to his clients and exceptional legal expertise, especially in the field of personal injury, is truly commendable.”
3
The firm is effective at navigating the complexities of insurance claims and the legal process, taking a lot of the stress and burden off of clients
“Washington Auto Law will take care of you when you are in an accident. I highly recommend Mr. Banks and his team to do whatever it takes to fully compensate you for medical bills and pain and suffering.”
4
The firm is dedicated to achieving the best possible outcome for their clients, with many reviewers expressing satisfaction with the settlements and compensation received
“They did the job quick and efficiently. I gave the”
5
The firm is described as caring, compassionate, and genuinely interested in the well-being of their clients throughout the entire process
“The caring attention and personal care that Washing Auto Law DELIVERS is exceptional. Marissa was kind and very empathetic to ALL of my needs, and my patient with requests. AMAZING experience in a vulnerable space.”
Cons
1
A few reviewers mentioned having a negative initial experience with the firm, such as being declined assistance or not feeling their needs were addressed
“I called their office and their receptionist immediately declined to provide any further assistance with the car incident I was involved in. Don't even bother calling as they'll just shut you down immediately.”
2
There is a single review that expresses dissatisfaction with the firm's responsiveness and willingness to help, which appears to be an isolated incident
“I can't recommend enough. Very obvious this team is working for you and in your best interest. So much I could go on about, from the time it took to see results, to the great communication. You will not regret choosing Washington Auto Law for your legal team. VERY HAPPY!! Marissa is the best!!”
