Reviews

Top review highlights

Pros
1
Excellent customer service and communication
“Janelle consistently provided exceptional service by attentively listening to my concerns, responding with patience and resolving any issues efficiently”
2
Knowledgeable and experienced staff
“Jennifer is extremely knowledgeable, experienced and professional. She settled my case for both the vehicle and injury within two and half months and got me the maximum possible.”
3
Dedication to clients' best interests
“Janelle's dedication to providing exceptional customer service truly made a significant impact on my experience.”
4
Efficient and timely case resolution
“Thank you Jennifer Puckett for your hard work. Your amazing!”
5
Multilingual support
“Pamela is the Best of the Best, professional, positive attitude, time efficient, made me feel Safe and Comfortable all along the journey, the outcome was much Better than I expected!!!”
Cons
1
Lack of communication and updates on case status
“My lawyer had not reached out to me in seven months. Every text went on, answered every email came back as undelivered.”
2
Inconsistent staffing and reassignment of cases
“My case was then referred to their paralegal who's no longer employed with them but eventually Timothy Harder, Paralegal Case Manager took over my case.”
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