Reviews

Top review highlights

Pros

Exceptional customer service and communication

“Janelle consistently provided exceptional service by attentively listening to my concerns, responding with patience and resolving any issues efficiently”

Knowledgeable and experienced staff

“Jennifer is extremely knowledgeable, experienced and professional.”

Compassionate and dedicated to clients

“Janelle's dedication to providing exceptional customer service truly made a significant impact on my experience.”

Efficient and timely case management

“Janelle was the best case manager, she helped me through the whole process of my case”

Multilingual and accommodating to diverse clients

“Pamela Whitney was the best! She got me the most amazing settlement I could ever imagine! I can't thank Pamela enough for everything.”

Cons

Occasionally slow communication and delayed case progress

“My case was being dragged on for over a year and no one was returning my calls.”

Turnover in assigned case managers

“I was working with Javier and then it was referred to Jennifer, and now I think it's with Stan, but I'm not sure.”