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Top review highlights
Pros
1
The lawyers at Henderson Taylor Law Firm are highly knowledgeable, professional, and go above and beyond to represent their clients
“Jordan Taylor along with Rose and Bre, finished my accident case of 3 years. It was during Covid so a lot of the normal course was different than the usual. Jordan was able to pivot and adjust as needed. I felt supported by him through out the process.”
2
The firm provides excellent client service, with responsive communication and a caring, personalized approach
“From the moment Rose answered my call in May 2018 to when we settled in the Fall of 2022 they treated us like family and made my daughter and I feel as though we could always trust them.”
3
The lawyers at the firm are skilled negotiators and are able to achieve favorable outcomes for their clients
“Jordan was able to pivot and adjust as needed. I felt supported by him through out the process. Thanks to the whole team!”
4
The firm has a team-based approach, with paralegals and support staff who are knowledgeable and helpful
“Sue Nguyen is Jordan's Paralegal and she was so quick to help answer any questions I had and I felt like they really had my best interest at heart the entire time.”
5
Clients feel their interests are prioritized and that the firm is dedicated to ensuring their needs are met
“They made the process so simple. I would definitely use them again, and I recommend Jordan to my friends.”
Cons
1
There are isolated incidents of poor customer service, with some clients reporting delays in communication and a lack of responsiveness
“Extremely unprofessional from day one. Never reply on time, often time completely ignore you when your desperate with time sensitive questions.”
2
A few clients have reported issues with billing, including unexpected charges and a lack of transparency
“Chandra from billing better lose my number because there's no way in heck I owe you an additional $1900 when you did absolute nothing from me and you canceled me as a client out of nowhere when I just paid you.”
