Reviews

Top review highlights

Pros

Strong customer service and communication

“Farah was great at my intake! He definitely made me feel more comfortable as the thought of taking legal action is very nerve-wracking to me.”

Knowledgeable and helpful staff

“Lauren was very helpful, understanding, and helped me understand the process.”

Attentive and responsive to client needs

“Amy Jo made this process much less stressful than I thought it was going to be!”

Positive outcomes and satisfactory settlements

“They got a settlement for me that was much better than I could have gotten for myself.”

Compassionate and caring towards clients

“I am incredibly grateful that he handled my case. If you choose Philips Law, I highly recommend asking for Kelly Elford.”

Cons

Poor communication and lack of updates

“I've had to call periodically to get any information from a car accident that happened four years ago.”

Slow and drawn-out case resolution

“It has been a year they are telling me that they are researching. My attorney Jonathan just stopped responding my emails as well, it's unprofessional and frustrating.”

Inconsistent representation and high staff turnover

“I worked with so many different people all over the country, and from the start I was very dismissed, paperwork wouldn't be sent out, emails went unanswered.”

Unsatisfactory settlements and lack of client advocacy

“They did not take cases that "don't fit certain criteria" You don't take cases that take any amount of work. You take cut and dry payday incidents; just glad to be the first person called.”

Unprofessional and rude behavior from staff

“The receptionist is the only person that has ever answered the phone, and only to pass on my request to call me with an update.”