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Reviews
Top review highlights
Pros
1
Excellent, dedicated, and responsive legal representation
“Brooke Barnes and Stephanie Santana for bringing my daughter back!!!”
2
Supportive and caring attorneys who treat clients like family
“They have treated me like family and they work so hard.”
3
Attorneys are knowledgeable, professional, and effective in handling cases
“Brooke is one of the best attorneys one can imagine to have - who makes you feel heard, understood and cared for!!”
4
Attorneys and paralegals communicate well and keep clients informed throughout the process
“Brooke and Nieves have been wonderful in helping me through this legal process. I am lost in it all, and they explain things to me clearly, and they have so much patience.”
5
Positive outcomes and successful case resolutions
“We were more than happy with the outcome of our case, Brooke Barnes and her paralegal Stephanie Santana were absolutely on top of everything.”
Cons
1
Instances of poor communication and responsiveness from office staff
“I called on Tuesday to make an appointment to go over a Real Estate contract and spoke to someone directly. I was never followed up with to set up an appointment.”
2
Billing issues and inconsistencies in handling administrative tasks
“Was supposed to have a phone consultation with Matt. He missed the call. No call happened. Despite Matt calling me to apologize in a voicemail and saying there is no charge (obviously) and me calling and emailing their office many times over the years about this (many different office staff; must be high turnover?) they still send me an invoice for a service that never happened....constantly.”
