Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Erica Lord and her team are highly knowledgeable, skilled, and passionate about family law, providing excellent representation
“Erica and her staff were very knowledgeable and helpful with my case for Grandparents rights. I honestly don't know what I would've done without them.”
2
The firm demonstrates strong communication, responsiveness, and a client-centric approach
“Natacha, her paralegal, was in constant communication with me regarding phone calls, emails, and follow up calls. I was informed with every part of the process and any questions I had were thoroughly answered in a timely manner.”
3
Erica Lord and her team are described as caring, empathetic, and go above and beyond for their clients
“Erica is the most kindest person and listens and cares about your situation. She did an amazing job with my custody case.”
4
The firm achieves excellent outcomes for clients, especially in complex family law cases
“Erica and her team really help me through a difficult time. My now fiancé says he will never mess with us.”
5
Clients feel that Erica Lord and her staff treat them like family and provide a personalized, supportive experience
“Erica and her crew were great and really easy to work with. They helped me through a really tough time and we're nothing but empathetic and caring.”
Cons
1
Some clients experienced issues with communication and responsiveness from the firm
“Communication is horrible. You have to constantly pursue for any updates to your case, and 75% of the time emails and calls are ignored.”
2
A few clients felt they were not adequately prepared or represented in court by the firm
“Feel like I wasn't represented very well. Also wasn't really prepared by my council for court.”

All reviews

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10 Jul, 2024 by Anthony woods
The lawyer office did a great job for me
star star star star star
25 Jun, 2024 by Jeff jackson
In February 2023, I was involved in a motor vehicle accident caused by another driver which totaled our car and sent me to the hospital in an ambulance. After finding out that my injuries were going to require surgery, I decided to hire an attorney to represent me. Ben Salango and his team went above and beyond what my expectations were. They dealt with multiple insurance companies and other attorneys over the next 16 months. They kept me informed and up to date on everything that was going on and I always felt well represented by them. So if you’re injured in an accident and need an attorney, don’t fall for all the commercials and catchy phone numbers just give Ben Salango and his team at Salango Law a call. Trust me, you’ll be glad you did!!
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11 Jun, 2024 by Jennifer kargel
Ben and the Solango Law Office were wonderful to work with. They stayed in contact often about the case and what was needed on my part as well as keeping me updated often on the progress. I’m glad he was the one to represent me. I don’t think I would have gotten what I deserve had it not been for Ben Solango and everyone in his office that helped with the case. Thank you all so much!!
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26 Apr, 2024 by Roy graley
Erica and her team are amazing! They listened to the concerns I had and helped me achieve the best outcome for my little one! The custody situation was delicate and needed swift intervention which Erica/ the team were more than willing to step up! I can’t thank them enough!
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10 Mar, 2024 by Travis
Erica's firm represented me in a custody case. I say Erica's firm because I had more significant interaction with her staff than Erica herself. There are a few reviews I've seen being critical of that. But this is how these things go. Her staff was attentive, communicative, and always willing and ready to assist when an issue arose. While I had admittedly few interactions with Erica herself, they were all mostly positive. The only negative interaction at all came from her telling me what expectations I should have about my case's resolution and that what I wanted wasn't going to happen realistically. While I didn’t like hearing it, she told me the truth. Your council should do that, and I can not say it loud enough that Erica fought like heck for my rights as a father from the moment I met her through our time in court. Erica Lord has an excellent staff, and she made darn sure I didn’t lose my son. I wouldn't trust any other firm with my son's future.
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star star star star star
01 Apr, 2022 by Stephen
In June 2017, my world turned upside down. I was working as a sportswriter in West Virginia when I was arrested for a DUI. Only thing was that I wasn't drunk and I had nothing in my system. Despite this, the officer arrested me anyway leading to me losing my job. I eventually got the criminal case dismissed but the DMV pursued on anyway. This led me to David Pence who went above and beyond what I needed him to do. He got my decision reversed and cleared my name. I am forever grateful to him and his associates for their hard work on this case. I highly recommend him for any case you might have.
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star star star star star
11 Aug, 2016 by Everette
Mr, bungard was my attorney and let me say if your lucky enough to have him be thankful. Your in excellent hands..A+++
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star star star star star
27 Jan, 2022 by Melissa fields
Google Maps
star star star star star
25 Oct, 2020 by Brandi graham
We have hired John Hussell with this firm and he seems to genuinely care about you and is very knowledgeable! Highly recommend!
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
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  6. How will you communicate with me throughout the process?
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  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Charleston, West Virginia?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
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    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
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  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
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    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
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  • List of Questions:
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  • Financial Information:
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  • Personal Identification:
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  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
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  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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