Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Excellent communication and responsiveness, with quick replies to emails and phone calls
“Emails and phone calls were quickly responded to and in stressful situations as this, being given that priority makes a world of a difference in being able to put my concerns to rest.”
2
Knowledgeable and confident representation, providing clear guidance and preparing clients well for court
“Ms. Shaffer made sure I understood the process and provided me with the best way to argue my case. She was confident in the courtroom and argued my case very well.”
3
Compassionate and empathetic approach, providing emotional support during difficult times
“She became my lifeline and provided me with a sense of stability through the toughest time in my life.”
4
Highly professional and well-respected by judges and peers
“Ms. Shaffer is also very courteous and friendly. I felt that I could ask her anything and she would take the time to answer any question I had. She's the best there is!”
Cons
1
Lack of attention to detail and mistakes in handling cases, leading to delays and unsatisfactory outcomes
“She did not do this correctly and that ended up extending the finalization by 6 months. I did not find her professional and felt she lack attention to detail.”
2
Perceived focus on billing and profiting rather than client's best interests
“In my opinion, she is only in it for the money and how she can over bill clients. She was dishonest with me and when I questioned her on certain things, she got upset with me and closed herself off.”
3
Inability to handle complex cases, especially those involving false allegations or DCS involvement
“Her lack of ability in front of a judge, her obvious inexperience in cases involving false allegations of abuse where DCS has become involved, and her unwillingness to admit that she was in over her head lead us to strongly recommend against representation from her office for all but the simplest of cases.”

All reviews

star star star star star
03 Nov, 2021 by Anonymous
My wife’s children were removed per an emergency order resulting from a baseless claim of child abuse. Despite us having video and audio evidence that contradicted the allegations, Kelly’s advice was to wait 6-8 months for DCS to investigate. She told us that we were not able to fight the allegations or the removal of custody of the kids. We sought several outside opinions and all were in agreement that our evidence was very strong and that *not* fighting the allegations would imply guilt on our part. Even worse: The day that the kids were taken away, I called and the office to beg them to contact my wife by phone that day as she was very distraught. Blake Binion-Holliday told me (verbatim), “We are not a crisis line. You are entitled to legal advice and you will receive that in writing by the end of the day.” I cannot believe the lack of empathy afforded to a client in the field of family law… In our opinion, Kelly’s office is fine for handling simple run-of-the-mill family cases. But if you have a complex case or one that goes before a judge, you need an attorney that exudes confidence and can get the judge’s attention and make your side of the case heard. Kelly proved utterly incapable of doing so - to the point that we wish we had hired the opposing attorney. Her lack of ability in front of a judge, her obvious inexperience in cases involving false allegations of abuse where DCS has become involved, and her unwillingness to admit that she was in over her head lead us to strongly recommend against representation from her office for all but the simplest of cases.
star star star star star
06 May, 2021 by Ashley
Kelly and her team are amazing! She helped me with a custody case. She answered all my questions in a timely manner and made sure I was prepared for court and she was very prepared
star star star star star
30 May, 2017 by Lydia
I hired Kelly for custody representation. I put $5,000 retainer which she blew through in several days and I also paid her hrly, which balance was paid in full, on time, by me. She used all my own work, forms, declarations, with nothing new to add to the table. I caught her "dealing" with opposing counsel and didn't want to help me whatsoever. In my opinion, she is only in it for the money and how she can over bill clients. She was dishonest with me and when I questioned her on certain things, she got upset with me and closed herself off. I had to start representing myself, which I absolutely did a spectacular job. Now I have fantastic representation and couldn't be happier Kelly is behind me.
star star star star star
02 Jan, 2017 by Anonymous
I hired Ms. Shaffer to file and complete an uncontested divorce. There was never a need for court time, just filing the appropriate paperwork. She did not do this correctly and that ended up extending the finalization by 6 months. I did not find her professional and felt she lack attention to detail. I would not recommend her or her firm.
star star star star star
15 Sep, 2014 by Susie
Looking back I can honestly say that I made a great decision in working with Kelli Satterly in my Divorce and Child Custody needs. Although the separation was amicable and to the point where I initially considered going through the process without representation, it quickly became quite clear that I would not have been able to do this on my own. The amount of stress alleviated through the support I received (with quick and knowledgeable answers to my questions) helped me along the way in making better/more informed decisions. Emails and phone calls were quickly responded to and in stressful situations as this, being given that priority makes a world of a difference in being able to put my concerns to rest. I cannot imagine now going through this without her assistance. I am very grateful and would most certainly consider recommending her to my friends and family who may find themselves in need.
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If this is the same Rick Crenshaw that works for Davis Miles he is the man. If you have a problem that you don't know how to handle Rick will tell you how to take care of it. He has helped me out several times over the years and always gives me the information to solve problems without any litigation. I recommend him highly. I wish my friends were all like him!
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05 Nov, 2024 by Stacey crewse
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11 Jul, 2024 by Loretta kohatsu
Galen was incredibly supportive and compassionate after the car accident I was involved in, even before I hired him. His patient and professional expertise was a great comfort throughout the year-long legal dispute. His deep understanding of the legal process, combined with his kind and patient demeanor, is truly rare and admirable. I would highly recommend SG Law to my friends and family. Loretta Kohatsu
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02 Jun, 2024 by Nick passalacqua
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09 Nov, 2023 by Sue mains
The professionalism and personal touches were incredible. We highly recommend their services to everyone. You will cost yourself time and money if you use someone different.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Chandler, Arizona?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
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  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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