Gregory E Tomczak

15331 W Bell Rd Ste 318, Surprise, AZ

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4.9 / 5
Google Maps
4.9
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Google reviews rating
329 Reviews
Data reflects the status as of the latest update. Updates are typically done monthly.

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Last reviews

Overall rating
star
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4.9 329 reviews
Google Maps 4.9

Amber scruggs

star star star star star
30 Dec, 2024
Hi Andre, I appreciate you replying to my review. I appreciate your condolences. Thank you. I feel you care and you do want to help people and it shows. I just wished your answering service had the same care and concern as you do. I only wrote this review because if you don’t know what’s going on with the first point of contact, you can’t make improvements. I do believe there is miscommunication somewhere. I am in no rush. I not quite sure where my urgency came into play. I did not schedule a consult or an appointment with you. I was given a date of 1/8 for the a consult date. I was not given a time. No information was provided on whom the consult was with. I simply decided to decline scheduling because I did not have a good first impression. I wrote my review solely based off my first point of contact. If I could make a recommendation. I would ask your answering service to give information on how they set up consults, who they would like to schedule the client with and dates of availability. Then gather the personal information to schedule. If you would like to personally reach out to me, you do have my information. Thank you again for your reply. ** Initial Review** I called to inquire about modifying my trust and will. I spoke to Michelle and told her I needed to make modifications to my trust and need to change my POA as well as my guardianship. There could be some other things I need to modify as well, but I was unsure. She told me to hold on for a minute and all of a sudden anther lady picked up the phone. Michelle never told me she was transferring me to someone to help me with my questions, just asked me to hold on a minute. I spoke to that lady about the above information. She told me she doesn’t do guardianship. What!? I told her, so my son will go to the state. No! Guardianship of a child, in the event I pass away. Legal gaurdian. She told me she is in probate and transferred me back to, Michelle. I spoke to Michelle again and told her I needed to modify my trust, as my husband passed away and I need to update it. She told the guardianship is what threw her off. How so? Because you didn’t ask further questions. Don’t asks questions, just assume. No condolences for the loss of my husband. She just rolled right on to grabbing my info. She asked for my name and then my email. I stoped her and asked why she was getting my information. She told me to schedule me a consult. I gave my info and then she tells me they are closed all Christmas week and gave the next availability on 1/8/24 for an in office consult. No option for a call? She responded, we can do a zoom. No call option? Little hard with a toddler. She didn’t even tell with who the appointment would be with. Just a date. Here’s a better way to speak to new client. I’d like to set you up with one of our our estate attorney, John Doe. I’m confident he can help with any questions you may have. The first date I would have available would be on 1/8. Also, really listen, to understand. Ask questions if you’re unsure. Tell people that you’re transferring them to someone, instead of hold on a minute. I declined the consult. I felt there is something really off and my first impression was not a good one. When the first point of contact does not ask adequate questions for the needs of a new potential client, it is unprofessional. First impressions matter. How can I be sure I’m being set up with an estate attorney. Ask questions first. Make sure you understand and if you don’t, find someone to assist clients if in doubt. Then ask if the client would like to set on a consult and who the estate attorneys are. Then gather the necessary information. Don’t just ask for information first and then tell me a date for a consult. Communication is key. Client care is also a nice touch.
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Angela golden

star star star star star
18 Dec, 2024
very thorough
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Mary chancellor

star star star star star
18 Dec, 2024
Very professional. Explained the matter well. Recommended.
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Top review highlights

Pros
1
Excellent and professional service
“Excellent and very professional service!”
2
Knowledgeable and experienced attorneys
“I am a retired attorney. I hired Andre to draft a will and living trust. His work product was excellent. He is experienced, professional, and personable.”
3
Personalized and attentive client service
“Everyone we have dealt with has shown expertise in matters important to us. My many questions were answered in a manner we could understand and there was no hesitation to give opinions if asked. They are friendly and listen carefully.”
4
Smooth and efficient estate/probate handling
“We highly recommend Pennington Law. When my (Ellen) sister passed away in AZ last summer, we hired Pennington Law to handle her estate for us, as we were 2000 miles away. Vincent McIvor, probate paralegal at Pennington, did everything for us from court filings to recommending top real estate agents to handle everything in connection with selling her house.”
5
Trustworthy and compassionate
“There are not enough words to describe the professionalism, comfort level, and security I felt with working with Peddington Law. Andre and his staff made me feel like family.”
Cons
1
Poor communication and responsiveness
“Horrible communication. Emails go unanswered, messages aren't returned.... Not sure if this office is negligent or merely sloppy, but in either case it is VERY unprofessional.”
2
Unsatisfactory service and lack of transparency
“Horrible service! They were very unprofessional and inexperienced in the services that we needed. Although they said they can perform the task at hand, all they did is take my money and did nothing.”

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