Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Experienced and knowledgeable in adoption law, able to navigate complex cases and processes efficiently
“Mark was AMAZING!!! We tried for months on end to get our adoption finalized but never heard not once from our state appointed attorney. Thankfully as soon as we switched to Mark he knew how to navigate the system to get our adoption finalized.”
2
Compassionate and dedicated to helping families
“We found Mark through a referral and after speaking with him and explaining our situation, he offered the help that we desperately needed. He took the time to really understand our situation and he followed through with what he said he was going to do.”
3
Communicative and responsive, keeping clients informed throughout the process
“Every phone call and email were answered promptly and thoroughly. Mark worked diligently with us for months, explaining all of the forms needed and guided us through the new online process.”
Cons
1
Potential for administrative errors or delays in the process
“Long story short, another few weeks go by and we found out they made an error on paperwork and they were resubmitting it. After that it we had to push to get an adoption date sooner than later.”
2
Lack of transparency and communication from support staff
“Never got a straight answer from his secretary Nancy. Just a bunch of runaround. That's when anyone answered the phone or even replied to an email.”
3
Concerns about billing and invoicing practices
“We ask for a receipt 3 times, 2 emails and one phone call, and on the third we get a copy of the original bill that says what we owe. Then Hirabayashi states, 'Isn't that the same thing?' Back and forth about him basically refusing to acknowledge he knows what I'm asking for.”

All reviews

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23 Aug, 2023 by James
We hired Hirabayashi from a referral list given to us by DCFS. We had 3 adoptions that needed to be processed sooner than later so we opted to pay rather than wait for the “free one”. We sent off a check 2/17/23 and it was cashed 2 weeks later. He asked us for dates of availability for the next few months just in case so that he can schedule an adoption date but that it shouldn’t take too long. It was almost 3 months later that his office submitted the first form. We were told they were waiting on DCFS. Long story short, another few weeks go by and we found out they made an error on paperwork and they were resubmitting it. After that it we had to push to get an adoption date sooner than later. Paid the attorney in early February and adoption finalized last day of July due to errors on lawyers end. They first told us that they submitted the forms then they said they were going to submit the forms next week. Never got a straight answer from his secretary Nancy. Just a bunch of runaround. That’s when anyone answered the phone or even replied to an email. After all said and done we look for a receipt or invoice stating what was paid and for what because my employer pays for all legal fees specific to adoption and we find that the “Adoption Expenses” form submitted to the court shows we haven’t paid yet which was filed nearly 3 months after we paid him. We ask for a receipt 3 times, 2 emails and one phone call, and on the third we get a copy of the original bill that says what we owe. Then Hirabayashi states, “Isn’t that the same thing?” Back and forth about him basically refusing to acknowledge he knows what I’m asking for. A simple receipt or invoice showing paid or better yet, be professional and supply an itemized invoice maybe. Horrible experience from beginning to end. Wood not recommend. I truly believe he takes advantage of the fact that he’s on a list distributed by DCFS and he’ll get calls no matter what.
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04 Aug, 2020 by Nadine
Mark was AMAZING!!! We tried for months on end to get our adoption finalized but never heard not once from our state appointed attorney. We waited 4 months to hear from our attorney until someone told us about Mark, we decided to switch and try him. With the whole Covid situation it slowed everything down to a screeching halt. Thankfully as soon as we switched to Mark he knew how to navigate the system to get our adoption finalized. He was super communicative and we always knew where things stood. After waiting for 2 1/2 years and people telling us it would be another 1-1.5 yrs due to Covid, it took us a few months with Mark and everything got finalized. We couldn't thank him enough!! He has made our family finally feel settled and whole. Thank you Mark for all of your efforts we will never forget you ❤️❤️
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06 Jul, 2020 by Katie
From the moment we contacted Mark's office, we were extremely pleased with his knowledge of procedures and attention to detail regarding the adoption of our two grandchildren. Every phone call and email were answered promptly and thoroughly. Mark worked diligently with us for months, explaining all of the forms needed and guided us through the new online process that took place in June 2020. I would highly recommend Mark Hirabayashi to anyone who is looking to adopt. We are so grateful for his service and his dedication. He was always helpful, friendly, and followed up on any item that required attention. Mahalo Mark. Your passion for the field is appreciated!
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28 Apr, 2017 by Anonymous
If you are looking for a very professional attorney this is your guy . Mark helped us and got our adoption done very fast and made us feel very safe and welcomed . If I need to adopt again guess who I'm calling . Best lawyer in town . I would highly recommend him to anyone for any reason he is awesome !!!!!!'
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16 Mar, 2017 by Orlando
When choosing a lawyer for our adoption, Mark came highly recommended by family members as well as friends. Mark or a member of his team always kept us informed every step of the way. He let us know what was going to happen and when. On our court date, Mark was there to go over paperwork and assist with any questions we may of had. When choosing your adoption attorney, I highly recommend Mark Hirabayashi.
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