Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Provides compassionate and professional service in emotional and stressful legal situations
“Michelle and her staff made the situation very easy to deal with and gave me great advice.”
2
Resolves cases in a timely and cost-effective manner
“She was able to get the issue resolved in a timely manner as well as inexpensive!”
3
Offers clear and understandable legal guidance
“She is able to make the complicated legal options understandable and relative to your case.”
4
Maintains a high level of responsiveness and communication with clients
“She communicated very well on what to expect, always returned my phone calls and just an over all great attorney!”
Cons
1
Lack of personal attention and involvement in some cases
“Michelle was so uninvolved & out of the loop, in one of her final emails to me she made several references to my 'child'. I have two children Michelle.”
2
Potential for delays and lack of progress in some cases
“We never even got as far as a day in court. Where did all the retainer money go?”
3
Concerns about the firm's communication and responsiveness in certain situations
“We waited for Michelle Penna to contact to discuss with my son on how to respond to the TRO. Michelle Penna was never in the office. Or never available to talk to us.”

All reviews

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07 Sep, 2022 by Anonymous
I hired Michelle during one of the most vulnerable and traumatic times of mine and my children’s lives. She made big promises, didn’t deliver, and drug things out for billable hours, while she knew my kids were going through hell when with their dad. I was never in the courtroom with her, always made to wait outside of it. I remember one court date, where I became very frustrated as the court was once AGAIN postponed, and she turned around, away from me, and said to her associate, “She’s so I unappreciative”, referring to me. Very unprofessional at times. I finally had to fire her and retained another lawyer who had my children’s best interest at heart and got results and resolution, and always had me in the courtroom with him. If you can, try to work things out in your marriage. If you can’t, try to keep it out of the courts, and work out an agreement that’s good for the kids.
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10 May, 2021 by Ryan
Being a business owner, I typically only leave reviews for one of two reasons; Either what I experienced was above average, exceeded expectations, & the business deserves the shout out. Secondary, as a forewarning to others the business was such a letdown & did so horribly, avoid wasting your money. Unfortunately, my experience with Michelle & her firm was the latter. Custody is never easy and conflict was high with my case as I was barely able to see my kids for almost 2 months. I reached out to Penna Coker Law & spoke with Michelle, once & only once with an initial free consultation. After listening to my case, she provided pieces of an aggressive game plan & some guidance that gave me hope. I retained Michelle's firm & she assured me along with her team, she would be there to continue providing legal guidance. She couldn't have been more wrong. I spent the next 3 weeks with unanswered questions, confused, afraid, & completely left in the dark without a single word from Michelle until I terminated her firm. Things started off rocky with over 20 misspellings on the initial filing, including several of my son's name which would be correct on one line, incorrect on another, correct, then incorrect. Other misspellings included commonly used words or incorrect grammar. If you're going to charge $350/hr for a paralegal's work, at least have them run spell-check. Even Windows 98 had spell check... After that, they filed a document I never saw until after they filed with court & misspelled CALLIFORNIA. The state they're practicing law in. I emailed my attorney directly 6 times & called 6 times requesting to speak with Michelle over a 3 week period. I always got the same excuses of why she wasn't available & after taking my money, Michelle didn't see my case fit enough to take even one more second of her time on me. Michelle was so uninvolved & out of the loop, in one of her final emails to me she made several references to my "child". I have two children Michelle. After being fired, Michelle was so kind as to take the liberty of filling in my new attorney, then bill me for her time. Neither my new attorney nor I requested Michelle to inform my new counsel how to do their job. $4,500 initial retainer, then Michelle informed me "there was so much work done on my case" & then I got another $3k bill a month later. I just hit the same total amount with my current attorney after 7 weeks, who also got me custody orders & overnight alternate weekends with my kids after 11 days. Michelle advised me to file an aggressive restraining order, then admitted to me in an email (after termination) that evidence wasn't concrete enough. Had I pursued what Michelle advised with fantastic odds of losing, I was potentially liable to pay the opposing side's legal fees if I hadn't decided to drop the case. If you're looking for help with your family law case, I would recommend any firm but this one.
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19 Apr, 2019 by Anonymous
Michelle Penna and her staff all worked very hard to help resolve my issues. When looking for an attorney, you want to find one that will be fair and is capable of providing you with accurate information. Michelle and her staff will go above and beyond to help you find a fair resolution. If you want an attorney that has no heart and will just crush the other party then don't go to her. If you want someone that will help you through a tough situation and do everything possible to provide a very fair result, then Michelle Penna is who you want to hire. As angry as we can be with our former partners, at one point we loved them. It can be difficult to remember that, especially in the heat of battle. For me, the most important thing was getting though my custody situation with a fair outcome. Michelle made that possible for me! Now me and my ex both feel good about the situation and are able to communicate well again and work together on matters regarding our daughter. Everyone's situation is different, and it wasn't an easy road getting to this point. It took us over a year to get to where we are today. On the other hand, I have recommended people to Michelle that were able to resolve their issues in a matter of weeks. I would recommend Michelle and her staff to absolutely anyone I know. Thank you very much Michelle, for everything you did for us!
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18 Jun, 2018 by Marie
Family law is a no win for everyone except the attorneys. With so many clients it has to be impossible to get to know what they are dealing with specifically. We went pro per for the single reason this attorney told us a reunification request from opposing counsel was "not unethical". Ms. Penna, please note that we watched our child breakdown and suffer years of traumatic nightmares at the thought of being reunited with the "ethical" parent. If you took the time to research the therapy notes you'd see that supporting us in our fight to stand up and protect our child for her best interests maybe you'd still be our attorney. Not every case is textbook. $2500 for nothing, absolutely nothing.
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28 Mar, 2018 by Steve
Michelle has been representing me for some time now and has always giving me the attention and my case the expertise required for favorable and fair results. I always feel good going into court at anytime with Mrs. Penna and her team on my side!!!
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
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  10. Are there alternative ways to resolve my legal issue?
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Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
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    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

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Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

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What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
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