Reviews
Overall rating
Andrew cook
08 Feb, 2024
I've worked with the Nieves Law Firm for close to a year and can say that they are a group that truly cares about justice and the law. People make mistakes and get tangled up in circumstances that they didn't intend. One bad decision, or being in the wrong place at the wrong time can have long term impacts on lives of those caught up in the criminal justice system. The team at Nieves never sees their clients as criminals. They are professionals who work hard to restore a person's dignity and respectability.
Think about how you want to be treated by your attorney for the money you pay them. Do you want to save a few bucks to be treated like just another criminal, or do you want to invest in your freedom and get a great outcome in your case? Call Nieves to be treated right.
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Veronica avalos
06 Feb, 2024
the best law firm 100%recommend very nice and supportive love them thank you so much
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Rewa kumar
05 Dec, 2023
My experience with The Nieves Law firm is amazing. Best part no false hope or promise they do. Attorney Jose Gonzalez is so knowledgeable person, His presentation to judge is speechless. I got permanent restraining order on very first date . His efforts, law ruling study is excellent. Their whole team is very professional and reachable and above all Attorney Jo Anna herself keep eye on every case and it seems before submission of final arguments they discuss each and every point with their seniors in team . They truly deserve 5 stars.
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Jesse merriman
13 Nov, 2023
I am giving this firm 2 stars because the lawyer assigned to our case dressed well, was nice, and cared enough about his family to go out of the country when a family member died. The rest of the firm is garbage.
The measure of great service is not what you do when things go well, but how you react when they go poorly and the lengths your company will go to to make an upset customer feel heard. The "five-star service" advertised by The Nieves Law Firm is VERY far from it.
My advice to potential customers of this firm is this: ask them at least 3 times in 3 different ways what a realistic outcome for your case is. Sometimes the best answer is, sorry, we probably can't do much for you, the county court doesn't allow lawyers to participate in a meaningful way to civil harassment cases, and Oakland will only enforce restraining orders if the person doing the harassment is violent.
Instead their response was essentially give us $7000 and things will probably work out. They didn't. The harassment got worse. When we reached out to them again for help, they demanded $10,000 more to go to court for contempt proceedings, an outcome they made no effort to inform us of as a possibility ahead of time. Worse, I might have asked them at some point, but simply ASKING A QUESTION, no matter how short of an answer is required cost at least $40.
I have read other negative reviews on here, and seen a pattern: all negative reviews are met with hostility, not acknowledgment and reassurance that they will work to improve in the future. I hope you enjoy my $7000 Ms Nieves. I can't say I enjoyed the $10,000 in lost income from court dates that would never have occurred if you'd just been honest with us from the start. Nor am I enjoying the $8000 in moving expenses to get away from a neighbor who you failed to provide any protection from. Nor did we enjoy the stress from having to get her and her homophobic and racist son served since you refused to provide competent help in serving them or even better advice than "just get a friend to do it". Nor did I enjoy the hostile response to criticism when we informed you of how deeply disappointing, and damaging financially and emotionally your poor service was. Not will I enjoy the bankruptcy court that is now the most likely outcome for me from the above expenses and lack of support in a critical time for me. Nor have I enjoyed the damage to my little remaining self confidence when I couldn't even hire a competent lawyer to get a simple restraining order with overwhelming evidence of abuse on the part of the respondents granted. It is entirely my fault for believing the phony 5 star reviews.
UPDATE:
I am changing the rating to one star because of your response Ms. Nieves. To be clear, my primary issue with your firm was your honesty about possible outcomes of the case, which lead to us wasting what little money we had instead of just moving. I fully understand that no outcome is guaranteed, I’m not stupid as you seem to think all your clients are. I’m just gullible enough to think that you actually cared about the outcome of my case and would provide helpful advice instead of throwing us to the wolves.
A 5-star customer service response would be more like this: I’m sorry your experience with our firm was not as you expected or hoped. We strive for the best service possible, but are not always successful. If you would feel comfortable sharing more with me about your experience and how we could improve it, here is how you can contact me directly.
No business has perfect reviews, and no business always has the best outcome. Good business admit and learn from their mistakes, and listen to their customers when they are upset. You have to be able to empathize with your customers even when you don’t think their negative response is appropriate. If you can’t do this, you have no business in a customer service related field.
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David jackson
03 Nov, 2023
No one ever wants to ever find themselves needing a defense attorney. But if you do end up needing a defense attorney, you definitely want….. Well, lets just say this; you dont take a knife to a gunfight. You take a laser guided missile.
I found myself requiring counsel when one the two harassers who had been harassing my girlfriend and I for over a year took her terror tactics too far.
My girlfriend and I were in court one day on the matter of a restaining order and were both very impressed by an attorney who was vigorously representing her client who was being harassed.
Her name is Grace Goodman. We watched as Grace successfully argued against opposing counsels requests for motions and time. My partner and I looked at one another and we agreed that we had to speak with her.
It was the best decision. We spoke outside of the courtroom for a bit. a phone call and a visit later and Grace Goodman was representing me in my harassment case. The end result was getting my harassers retaliatory request for a TRO thrown out, have my request to a stay away order against my harasser granted and recoup my attorneys fees. ✅…..✅….and ✅.
Hey, Grace! Thank you very much for your hard work and professionalism. You were inspiring to watch. I so respect a person who fights for what they believe is right and won’t…can’t back down. Give Grace Goodman and the Nieves Lawfirm a call if you find yourself dealing with something similar to my nightmare. Thank you for taking care of my little family and I, Grace.
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5.0 honcho
18 Oct, 2023
I would definitely recommend any of my friends and family to Nieves Law Firm. They know what they are doing. Grace was so much help with my case and so professional
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Myrenelle abellon
11 Oct, 2023
From start to finish, my experience with The Nieves Law Firm was nothing short of exceptional. Nadia's warm welcome and efficiency during the intake process reassured me that I was in the right hands. As for Grace Goodman, her legal knowledge and expertise were evident in every interaction, ensuring that I felt informed and confident in the decisions being made. Beyond their evident skill, it's clear that this firm is built on a foundation of genuine care and consideration for their clients. A truly top-notch team!
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Elizabeth jeffery
25 Sep, 2023
Hired them for my restraining order. They are all so attentive and professional and know their business. I highly recommend obtaining their services for your civil needs. You will not go wrong with these folks. Here we are several months down the road, and The Nieves Law firm continued to help me, not just send me a bill. They even helped me recover the fees that were extremely reasonable considering all that work they put in for me. Thank you The Nieves Law firm.
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Pamela dapron
25 Sep, 2023
They were great. They told me what to expect and advised me well.
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Bri janzen
21 Sep, 2023
Alice cheng
21 Sep, 2023
I am a fellow attorney in the community. I have known Jo-Anna Nieves for more than a decade now, having worked with her previously. I think highly of her hard and soft skills - from experience handling high stakes cases in court to helping clients with making difficult decisions behind the scenes, Jo-Anna is a dynamic criminal defense attorney. I have personally trusted a few loved ones to consult with Jo-Anna.
I have worked with a few of her attorneys on cases in common. I was able to work collaboratively with them to make sure our plan for our client would be executed in lockstep. Their attorneys are well-known and respected in the community.
I have also gotten to know a number of her employees too. Everyone at her firm is prompt, knowledgeable, and sharp. I know that when I refer cases to Nieves Law Firm, the potential client will be met with empathy and direction.
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Jhun samiano
20 Sep, 2023
Today the obstacle that seems impossible to overcome, has finally ended. It’s been a long journey and I never thought that I would see these day to happen. But with faith and by the grace of God, it did. Attorney Bowie did an awesome job representing me with this case. She help and provided me everything that is needed to deliver the result that I expected. Very knowledgeable and capable to win the case! I will highly recommend this law firm to any one that needs help with the same case that I have. Thank you!
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