Reviews

I highly recommend Heiting & Irwin. Mr. Jean Serrano has handled my Families legal matters over the years. Very Professional and attentive to our legal issues. Thank you, Mr. Serrano for your professionalism and guidance. Isabel Caroline Amaya

I contacted Mr. Serrano in regards to a possible medical malpractice case. He was very responsive and attentive to the specific details. He stated there was an issue with this statute of limitations which he felt had most likely run out. He also gave me referral to another attorney for a second opinion which I appreciated. After some time of reflection, I had some additional questions, and left a message with his front desk for a return phone call. This was last week. I never heard from him. Today, I received a denial letter. It would have taken him less than five minutes to answer my questions. Part of being a professional AV Preeminent attorney is returning your phone calls, I believe.

Hired this attorney to represent my girls who were the cheerleaders in accident with Murrieta Mayor Alan Long. The girls were deposed and many questions that had to be filled out. We were told by Mr Serrano that Alan Long would be having to do same! We were informed only days prior for a mediation which was more of a bullying pressure tactic! I was told Alan Long was destitute that he owns nothing that he is upside down and is in bad financial shape! I later find out this not to be true and found out that Mr Serrano NEVER DEPOSED Alan Long! Mr Serrano states that I pushed for settlement which is a total fabrication! I have the messages that state I was not going that it was last minute and being pressured when I did not have enough information to make an informed decision! I also have Mr Serrano on recording stating my girls would not be charged for this meeting and when at this meeting the arbitrator said that was not true! So there is no trust and it is my belief he did not represent the girls best interest it was a fast buck and we are filing complaints with the bar association!

After consulting with several lawyers about my potential case I had a consultation with Mr.Serrano. not only did he seem compassionate but also understanding and very informative. Something that all the others lacked. Even though he wasn't able to take my case I didn't feel offended when I left there the way I did at the others. It's all about the way you treat people.

Mr. Serrano took the time to review my potential case, and provided helpful resources to navigate through the process. He immediately responded to my inquiry from AVVO and took the call from me. In addition he followed up via email to ensure I had the necessary contacts on hand. I was impressed by his forthright approach.

I sent Mr Serrano an email regarding a injury at Whiskey Pete's Hotel and Casino and how I should proceed with a claim against the Hotel. Almost immediately after sending the email, Mr Serrano called me. He gave a knowledgeable answer and helped make the procedure clear. I am very happy at his quick response and would definitely recommend him to anyone.

Having you represent my mom in this case was not just a pleasant experience but did much to change my perception of your profession. I am extremely grateful for not just the way you handled this matter but your professionalism and courtesy. Thank you, Bill Schlueter

Mr. Serrano represented my interests regarding injuries from an auto accident about six hours away. I had been having problem after problem the other drivers' insurances. My case if it went to trial would not have been local. Mr. Serrano always maintained his composure dealing with the defendant's unorthodox and unprofessional attorney. If he stressed out with the attorney's "no-show" for depositions (I lost count at three), letters not answered, phone calls not returned I never saw it. He exceeded my expectations for settlement skillfully negotiating with third parties yielding his client, me a bit more pocket change. Mr. Serrano is engaging and makes you, the client feel important and that he really wants the best for you and is not afraid to work for that goal. He takes pride in his work and his firm. My only regret is he did his job so well I won't be able see him at work in the courtroom honing his craft.

Mr Serrano was very professional in handling my case. I could not have picked a better lawyer. He was very helpful in all aspects of my case. This was a challenge seeing that I do not reside in CA. We did most of our communication via email and phone.