Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Knowledgeable and experienced in estate planning and probate matters
“Mr. Hayes' kind and soft demeanor lightens the burden of what we found ourselves having to realize. His experience and knowledge of estate planning are exemplified by the explanations to questions that are on point and crystal clear.”
2
Excellent communication and customer service
“They demonstrate compassion in the face of a situation that can be very sad, dark and traumatic. His communication commands confidence.”
3
Responsive and attentive to client needs
“Always there for me. Considerate, return my call and answered my questions.”
4
Helpful and willing to provide guidance even for non-clients
“Although I did not retain the law firm the staff and William Hayes provided great service and guidance.”
5
Trustworthy and committed to client satisfaction
“The firm has a strong focus on client satisfaction, which is evident in the quality of their services and the personalized approach they take with each client.”
Cons
1
Lack of responsiveness and communication in some cases
“Extremely disappointed with The Hayes Law Firm and their lack of communication. Despite numerous email follow-ups and phone calls, I've received no response regarding a case in which I am involved as a third party.”
2
Potential issues with timeliness of responses
“It was unfortunately too late as another member of the family retained an attorney and it seemed it would be handled fairly so I decided not to contest.”

All reviews

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04 Jun, 2024 by Benny t
Extremely disappointed with The Hayes Law Firm due to their lack of communication and transparency. Despite numerous follow-up emails and phone calls, I received no response regarding a case I was involved in as a third party. Additionally, I never received any formal written notification which is required by the probate process. The only information I obtained was through the LA County Superior Court website, where I had to purchase the documents myself. Upon reviewing some of the documents, I discovered that they falsely claimed that notifications were mailed to my agent and me, which we never received. While I understand that I am not a client, I expected the decency of a timely response and for mandated probate procedures to be properly followed. Moreover, although I am not an expert in probate, I observed that their team handled the case inefficiently, both in terms of cost and time. As the buyer, this inefficiency did not directly impact me since I was not in a rush to close escrow, but it certainly added unnecessary costs to the estate. When it came to the confirmation hearing, no one from their firm physically appeared in court, and their attorney called in seeming disorganized at times as he answered several questions incorrectly, which was embarrassing for his client. While the firm may be capable of handling general estate planning and straightforward cases, I would advise seeking counsel elsewhere for complex probate litigation issues.
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25 Apr, 2024 by Gabrielle glore
I had a very productive consultation call with Attny Bill Hayes to discuss my loved one's estate details following their passing. He was immediately helpful in walking me through key information about the overall process and my specific circumstances. He was both professional and warm, illustrating his thorough approach, while bringing the human element to our conversation. While I am still determining my legal support needed, I would highly recommend you speak with him when exploring estate related attorneys.
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23 Apr, 2024 by Faye driscoll
I needed some advice on a complex family issue and William Hayes was kind enough to talk it through with me for free. He is thoughtful, generous and not just out to make a buck. He gave me some great advice, even when it meant I didn't end up needing his services for my issue! When I am ready to set up my estate he is who I will be calling.
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21 Mar, 2024 by Irene rivera
Always there for me. Considerate, return my call and answered my questions.
star star star star star
13 Feb, 2024 by Babytrouble
I called for a consultation and Mr. Hayes was most kind and courteous. He provided the best advice and clarification.
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02 Oct, 2024 by Vanessa s
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12 Sep, 2024 by Susan morris
This is a lovely office. Joshwa and Shannon make a daunting task (Trust, Will etc) easy and approachable. I highly recommend them for your Estate needs.
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21 May, 2024 by Carine carmy
Joshwa and his team were amazing partners in estate planning and trust formation. It's a bit daunting to think about how we will set things up for our daughter in a worst case situation, but I was so grateful to have his guidance and efficient process in place. Thank you so much!
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07 Aug, 2016 by Anonymous
Mr. Shumake is a brilliant, quick thinker who doesn't back down. After helping me with my Counterclaim defense, the Plaintiff withdrew their Complaint as she could see her case had no merit. I highly recommend him.
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04 Oct, 2012 by Anonymous
I'm delighted to have Mr. Bunn involved in a potentially difficult legal estate-related family situation across three states. He has been thorough and complete in his representation of my interests and keeping me informed of my responsibilities and obligations. I couldn't have completed the task without his help. He came highly recommended from another attorney and choosing him was a sound decision on my part. It's always great to know someone who really knows his field!
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