Reviews

UPDATE: 11/13/2017 My apologies for taking so long to update this review. In the time that has past since the last update, we were contacted by Jonathan Perkins directly who took note of our complaint and said that he and Wendy would be handling our case from now on. In the time that Wendy has taken over, she has most definitely continued to stay in regular contact with us as well as proceed with the case. Wendy has been very knowledgeable and a great resource for my Wife and I. We are still in the process of getting the case resolved, however the experience we received from the prior attorney to our current attorney Wendy is night and day. UPDATE: 6/1/2016 As of the 5th of May the demand was "re-submitted". Over the course of the last 4 weeks, not once were we contacted with an update to the case. I just got off the phone with the case manager Ken who stated they have yet to submit the demand (again). At this point i'm requesting all of the case notes (since I supplied all the files...) and am going to another firm to handle this. ORIGINAL: My wife was injured in a head on collision due to the other party. A day after the accident I called the Hartford offices and spoke with a case manager named Jayme who was very responsive at first and really knew our case. After a few months went by we stopped hearing from the law office all together only to call and find out Jayme is no longer working there and we weren't notified. Since then we have gone through 2 more case managers and each one seems to have no idea what's going on. To make matters worse we are at the stage of where we are expecting the demand to be made and the previous case manager stated she had submitted it. When I called in after not hearing for a couple weeks it turned out she is no longer our case manager (i'm sensing a theme here) and she never submitted the demand as stated. During this entire process, I was one who did most of the leg work for the law office collecting medical information, receipts, police reports, talking to the different doctors and insurance companies. We have now submitted all the information about the case 3 times and they are asking for it a 4th time... I would not recommend this particular branch as they are disorganized and appear to have a higher than normal turnover rate on case managers. Communication also appears to be a huge issue with them even though we are in 2016 and a highly connected world.