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24 Sep, 2014 by Anonymous
To Anyone Seeking An Attorney: This letter is a testimonial for attorney Ken Chyten from two very grateful clients. We would like to say at the start that we consider ourselves fortunate to have had Ken Chyten as our advocate. He is an exemplary attorney, and we give him our highest and most unqualified recommendation. We are a married couple who were involved in very complex and highly contentious business litigation. From the outset, and during the entire course of the lawsuit, Ken showed a keen grasp of the legal issues. He kept us informed of everything as it transpired, and was accessible whenever we needed him, including evenings and weekends. Ken demonstrated an incomparable work ethic, and a phenomenal commitment to thorough preparation. Ken was opposed in our case by a very large and prominent law firm. Ken responded with tenacity and brilliance, while always being composed, adroit, and confident. Ken’s litigation strategy was ingenious, and his implementation of that strategy was unparalleled. If Ken Chyten is your attorney, you can rest assured that if your case goes to trial, you will be going to trial with a thoroughly prepared advocate who will have thought through every aspect of the case, and who will have covered every last detail. Ken’s billing is transparent and fair. Indeed, he has been generous and considerate in the extreme. He is a man of honor and integrity; a true man of his word. We have come through the crucible of litigation considering Ken to be not only a supremely competent, razor-sharp attorney, but a good friend as well.
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10 Apr, 2014 by Anonymous
Ken Chyten recently handled a breach of contract law suit for me. Unlike most other firms, Ken does not have big overhead costs that you get billed for. He handles the cases from start to finish with no duplicate charges for a paralegal, admin assistant, associate attorney etc. In my case, I was able to work in collaboration with Ken. He listened to and reviewed my concerns, my arguments and evidence and then negotiated with the counter-party to achieve a favorable outcome after a long and protracted battle by the counter-party. I was very pleased with the outcome and am confident that a similar result would have cost me much more at most other large or small law firms. Ken knows his stuff and is diligent and hard working for his clients. I highly recommend him in the areas he practices.
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02 Oct, 2013 by Paul
When my litigation law firm in Sydney needed to recover a large sum in California, we did our research and Ken came highly recommended. We were not disappointed. Ken undertook our matter with zeal and thoroughness. He saw off a number of large law firms who represented our opponents and easily outperformed all of the other lawyers involved. Ken’s tactics were brilliant, and he was aggressive and tenacious. We achieved a spectacular result that surpassed our expectations and was much quicker than we had hoped. Without doubt Ken is one of the finest lawyers I have ever met. I only wish he was in Australia and I could retain him more often.
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11 Jul, 2013 by Anonymous
It has been nearly four years since the wrongful death of our daughter that occurred as a result of a terrible bus accident. I want to thank attorney Mark Hiepler and let him know that I saw the love of God in his work and that of his entire staff who worked so tirelessly on behalf of our family and my daughter's children. When we were referred to Hiepler & Hiepler, we had interviewed a number of large Los Angeles area law firms that each showed great promise. However, we chose Hiepler & Hiepler because Mark stood out in his commitment to his sister and his abilities to look at our cause. We never fell through the cracks and got excellent personal attention. We saw the firm's determination in leaving no stone unturned in their preparation. Mark reached out to us in our hurt, our emptiness and our grief. We felt that we became a part of the Hiepler family. The numbers of cases Hiepler & Hiepler had won were impressive but they were not comparable to the determination and encouragement they displayed to me and my entire family. Mark and his firm, once again, won the case through the eyes of the law and, in the process, won our hearts through their diligence and compassion.
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23 Sep, 2024 by Holly barrow
Aweful experience. I was handed a folder full of "how much money and how many magazines I've been in". Then they declined our case even though a ventura doctor was the main cause of my father's sudden passing because it wouldn't make the law office millions and he told us Ventura county is allowed to hire D- doctors. Now we lost our dad, the doctor kept practicing and my mom struggled for years because my dad was the bread winner.
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15 Sep, 2024 by Nataliee bonilla
Honestly the best service i could have asked for any questions or concerns i had were addressed and handles. Highly recommend Karen.
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05 Sep, 2024 by Karie ragan
The thought of filing for bankruptcy was terrifying, feeling scared and not knowing what to do was awful. I was referred to Karen by a friend, I called and she was able to schedule a consult right away. She made me feel so comfortable and explained the whole process step by step. She made me feel like I was doing the right thing and that everything was going to be okay. She was there every step of the way and answered all of my questions. She made the process easy and painless. Her office was great and reminding me of what what documents were needed and when. She followed up after everything was done and was there if I had any questions or concerns. I would definitely recommend her.
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21 Aug, 2024 by Deana castaneda
Mr. Herman is a fantastic lawyer! From our first meeting, he explained everything to me in terms I could understand. I was impressed by his expertise and professionalism and the outstanding outcome of my case. I highly recommend The Law Offices of J. Jeffrey Herman!
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16 Aug, 2024 by David arroyo jr
Mr. Herman is amazing and one of the most consistent, reliable, and caring individuals you can work with. His communication through the whole process is top-notch. He gives you proper expectations through the whole process.
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14 Aug, 2024 by Carlos aguilar
I want to personally thank Jeff for the amazing job he did with mine and my girlfriends auto accident case. Thank you Jeff for going above and beyond mine and my girlfriends expectations when we contacted you. You are one knowledgeable, attentive, emphatic, trustworthy, reliable, dependable, caring, and approachble lawyer. Thank you for everything you did sir! I truly from the bottom of my heart appreciate what you did for me and helping us resolve our auto accident claim in a timely manner. You are one heck of an attorney!! I will always talk greatly about you and send you referrals! Thank you!!!
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What a Consumer Protection Lawyer Can Do for You

A consumer protection lawyer specializes in safeguarding individuals from unfair, deceptive, or fraudulent business practices. These lawyers advocate for the rights of consumers in disputes with businesses, helping clients recover damages related to fraud, defective products, false advertising, or violation of consumer protection laws. They work to enforce laws that prevent businesses from taking advantage of consumers and ensure that businesses adhere to fair practices.

Whether you’ve been the victim of a scam, sold a faulty product, or misled by false advertising, a consumer protection lawyer can help you navigate legal options and pursue justice.

When Should I Hire a Consumer Protection Lawyer?

You should consider hiring a consumer protection lawyer when you’ve encountered unfair or illegal business practices and need legal assistance to resolve the situation. Common scenarios include:

  • Fraud or deceptive business practices: If a company misled you into purchasing a product or service under false pretenses, a lawyer can help you seek compensation.
  • Defective products: If you purchased a product that was unsafe or defective and caused harm, a lawyer can help you file a product liability claim.
  • False advertising or unfair pricing: A lawyer can assist if you were misled by deceptive advertising or charged for services or products in a way that violates consumer laws.
  • Debt collection harassment: If you're being harassed by debt collectors or are facing illegal debt collection practices, a consumer protection lawyer can enforce your rights under the Fair Debt Collection Practices Act (FDCPA).
  • Credit report issues: If errors on your credit report are affecting your financial standing, a lawyer can help you resolve disputes with credit reporting agencies or creditors under the Fair Credit Reporting Act (FCRA).
  • Predatory lending practices: If you've been subjected to unfair loan terms or practices by payday lenders or mortgage companies, a lawyer can help you challenge the loan and seek a resolution.
  • Data breaches or identity theft: If your personal information was compromised due to a company’s failure to protect your data, a lawyer can help you recover damages related to the breach.

What Does a Consumer Protection Lawyer Do?

A consumer protection lawyer provides a wide range of services to help protect consumers' rights and seek compensation for harms caused by businesses. Their role may include:

  • Filing lawsuits: Representing clients in lawsuits against businesses that have violated consumer protection laws, whether through fraud, deceptive practices, or negligence.
  • Negotiating settlements: Working with businesses or their insurers to negotiate fair compensation for damages caused by unfair practices or defective products.
  • Pursuing class action lawsuits: When a company harms multiple consumers, a lawyer can represent a group of plaintiffs in a class action lawsuit, seeking collective damages.
  • Advising on consumer rights: Helping clients understand their rights under various consumer protection laws and advising on the best course of action.
  • Handling product liability claims: Representing clients who have been injured by defective products and holding manufacturers or retailers accountable for the harm caused.
  • Defending against debt collection harassment: Enforcing the rights of consumers under the FDCPA and other laws that protect individuals from abusive or unlawful debt collection tactics.
  • Resolving credit report disputes: Helping clients correct errors on their credit reports that may be causing financial harm or affecting their creditworthiness.

How Are Consumer Protection Lawyers Paid?

Consumer protection lawyers typically use different fee structures depending on the complexity of the case and the type of legal work required. Common payment methods include:

  • Contingency fee: For many consumer protection cases, such as class actions or product liability claims, lawyers may work on a contingency fee basis. This means they only get paid if they win or settle the case, taking a percentage (typically between 25% and 40%) of the awarded amount.
  • Hourly rate: For more complex cases or ongoing legal disputes, some lawyers charge by the hour. Hourly rates can range from $150 to $500 or more, depending on the lawyer’s experience and location.
  • Flat fee: For specific services, such as reviewing a contract or filing a small claim, a lawyer may charge a flat fee that covers all the necessary legal work.
  • Retainer fee: For clients needing ongoing legal assistance, some lawyers may charge a retainer fee, which is an upfront payment that is billed against as the lawyer works on the case.

It’s important to discuss fees upfront with your lawyer to understand how you’ll be charged and to avoid unexpected costs.

How Much Does a Consumer Protection Lawyer Cost?

The cost of hiring a consumer protection lawyer depends on the complexity of the case, the lawyer’s experience, and the type of legal service required. General cost estimates include:

  • Contingency fee cases: For cases handled on a contingency basis, the lawyer typically takes between 25% and 40% of any settlement or damages awarded.
  • Hourly rates: Hourly rates for consumer protection lawyers generally range from $150 to $500, with higher rates for more experienced attorneys or cases involving complex legal issues.
  • Flat fees: For specific services like contract reviews or handling a small claims case, flat fees may range from $500 to $2,000, depending on the scope of work.
  • Class actions: In class action cases, fees are often paid out of the settlement or damages awarded, and individual plaintiffs usually do not have to pay upfront.

Make sure to ask for a clear estimate of costs during your initial consultation to avoid surprises and to understand how much you can expect to pay.

Top Questions to Ask a Consumer Protection Lawyer

Before hiring a consumer protection lawyer, it’s important to ask questions to ensure they have the experience and skills to handle your case effectively. Key questions include:

  1. What experience do you have with consumer protection law?
    Ensure the lawyer has specific experience handling cases like yours, whether it involves product liability, fraud, or debt collection issues.
  2. How do you charge for your services?
    Clarify whether the lawyer charges by the hour, a flat fee, or a contingency fee, and ask for an estimate of the total cost of your case.
  3. What is the likelihood of success for my case?
    Ask the lawyer for an honest assessment of your case and what outcome you can reasonably expect.
  4. Have you handled cases like mine before?
    Make sure the lawyer has experience dealing with similar legal issues, whether it’s credit report disputes, data breaches, or defective products.
  5. What is the timeline for resolving my case?
    While it can be difficult to predict exact timelines, the lawyer should give you a general idea of how long your case may take to resolve.
  6. Will you handle my case personally?
    In larger firms, junior attorneys or paralegals may handle parts of your case, so it’s important to know who will be working on your claim.

How to Check the Credibility of a Consumer Protection Lawyer

To ensure you are hiring a reputable consumer protection lawyer, take the following steps to verify their credentials and track record:

  • Verify their bar status: Check with your state bar association to confirm that the lawyer is licensed to practice and has no history of disciplinary actions.
  • Check for experience in consumer protection: Review the lawyer’s website or professional profile to confirm they specialize in consumer protection law and have handled cases similar to yours.
  • Read client reviews and testimonials: Look for client reviews on platforms like Avvo, Martindale-Hubbell, or Google to see what previous clients have said about the lawyer’s professionalism and success rate.
  • Ask for references: A credible lawyer should be willing to provide references from past clients who can speak to their ability to handle consumer protection cases.
  • Look for industry affiliations: Membership in organizations like the National Association of Consumer Advocates (NACA) can indicate that the lawyer is committed to protecting consumer rights.

What Should I Prepare for My First Consultation?

To get the most out of your first consultation with a consumer protection lawyer, come prepared with all relevant documents and information. Here’s what you should bring:

  • Details of the product or service in question: Bring any purchase receipts, warranties, or contracts related to the product or service involved in your claim.
  • Documentation of your complaint: Provide evidence of your complaint, such as email exchanges with the company, photos of a defective product, or a timeline of events related to the dispute.
  • Communication with the business or debt collector: If you’ve communicated with the business or debt collector, bring copies of letters, emails, or phone logs.
  • List of questions: Write down any questions you have about the legal process, costs, and potential outcomes for your case.
  • Information on damages: Be prepared to discuss any financial losses or harm you’ve suffered as a result of the unfair business practices, including medical bills, lost wages, or emotional distress.

By preparing thoroughly for your consultation, you can help the lawyer understand your situation more effectively and get the best possible legal advice on how to proceed with your case.

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