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21 Feb, 2023 by Alicia
She is one of the fastest most efficient attorneys. She has helped me out on two complicated cases. Not only did she get them resolved, but she got them done quickly.
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20 Jun, 2019 by Anonymous
SaraEllen Hutchinson is an excellent lawyer in consumer protection. I was trying to handle a problem myself with one of the credit reporting agencies. It was going on for 7 months, and not only was I getting nowhere, it was actually getting worse. I was scared, angry, and completely locked out of my credit report, while ID thieves were in. I called SaraEllen's office on a Friday at 5:00 pm. She emailed me the same evening, and by Monday morning she was handling my case. She has a strong working relationship with other lawyers, and within 2 months she had everything corrected. She represented me and handled everything with professionalism, and her knowledge of the credit protection laws. I am so happy with the outcome, and if I ever need need help in this area of law again, I won't hesitate hiring her!
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07 Jan, 2017 by Candicejade tajalle-crisostomo
My attorney SaraEllen, has given me the opportunity to have a fresh start in building a career for myself. SaraEllen has helped me get through a very emotional and terrifying experience with debt collection at the age of 20. She has been motivated and strong willed through out my whole case and also helping me dispute other problems that I wasn't even sure was possible without having to just bite the bullet and take it as it came at me. She was very knowledgable and taught me how to stand up for myself in situations that I knew nothing about. SaraEllen is a person who I would definitely recommend to anyone who is in need of help with any circumstances similar to mine. Thank you so much, SaraEllen you are the absolute BEST!
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12 Feb, 2021 by Michelle
I have always been impressed with Tim Sutherland. He has the ability to not only complete the task at hand but to do it with compassionate sensitivity and delivery with authority demanding nothing but the respect he deserves. He in my opinion is a class above the rest. I wouldn't expect anything but the best hands down bar none he is a man of his word and an example to follow.
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07 Aug, 2011 by Liz
Tim worked extremely hard for my family and I in regard to a domain squatting/ trademark issue we encountered. He is knowledgeable and patient and worked consistently to help us positively resolve an unexpected, extremely important business issue. I was especially impressed by Tim's personalized, thorough, knowledgeable, and quick attention. He is directly responsible for repairing a vital part of our business that we were very concerned about. We are VERY impressed with Tim's professional, kind, and intelligent work. We appreciate his exceptional efforts and results very much. I really can't say enough positive words about Tim's work. Both my family and I deeply appreciate the level of care, concern, and patience Tim provided. We are so happy with the positive results that were accomplished as the result of his help. Thank you Tim!!!!
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03 Nov, 2010 by Michelle
Mr. Sutherland was amazing!! I had worked with another attorney for over a year who did not help me or listen to my needs! Within 4 weeks of hiring Tim, he had changed my situation for the better!!! He always called me back (often calling me before I had a chance to call him) and was very honest and realistic with my case. He took my case at the last minute was very understanding about finances. He put in SO much effort to learn my case inside and out in such a short time. Not often do you meet lawyers that honestly care! It is odd for me to say honesty and lawyer in the same sentence!! Tim Sutherland is that... HONEST and hard working. He really cared and I will forever be greatful for that!!
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28 Jan, 2015 by Dylan
Ross continues to be my go to attorney for traffic defense. He consistantly wins in the different jurisdictions that I have been sited in. From speeding to parking infractions, it doesn't matter what I bring him he wins! His track record is 100% in my book. I would send all my friends and family members to Ross for legal representation.
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04 Nov, 2014 by Ken
Ross defended me on a gun charge involving a road rage incident. The prosecutor was non-negotiable on reducing or dismissing the charges lodged against me after defending myself during a road rage incident. Ross demolished the credibility of the "victim" and clearly presented my side of the story resulting in a quick and unanimous not guilty jury verdict. I'd highly recommend Ross he was well prepared, knew the law and expertly navigated the legal system which I found to be biased against gun owners.
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18 Jul, 2008 by Anonymous
I had Darol help me with my business. I have a small business that is actually doing better than I ever expected. I was concerned about passing my business onto my family if I should die. He developed what he calls a "Business Owner Succession Plan". It was just great. Darol is casual but very knowledgeable. I highly recommend him.
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24 Mar, 2024 by Lthomas36oly
I met Tom by going to a community event at the law library in Tacoma where local residents could get free legal information & help with their case. Tom was not only informative and non-judgemental, but he helped me feel safe and in control when I really needed the help and that meant the world to me. He's not just a good lawyer - he's a good person.
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21 Aug, 2024 by William
Thank you for representing me back in 1992.I was 20 years old and now 53.Thank you I hope all is well with you.
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20 Feb, 2021 by Anonymous
Andrew gave sound advice and was helpful during my consult, and steered me in the direction I needed to go in.
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21 Oct, 2014 by Woodardhouse
We are very grateful to have Andrew, Heather and Debra (Hay and Swann Law Firm) to work on our case. As stressful as it was to go through trial, it was very comforting to have them work with us. Thank you Andrew, for being so caring and so professional at the same time. If there will be need to have legal help for us or our friends we definitively know where to go.
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11 Jun, 2015 by Dolores diaz
Never did waft he said. He took 3 years to finalize and easy divorce and blamed it on my ex. He took forever to update my decree every time we got together, he took 4 months each time to contact me again with new answers from my ex. He took 8 months do filed my house deed after I got divorced. Don't use this attorney. He is very unprofessional.
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What a Consumer Protection Lawyer Can Do for You

A consumer protection lawyer specializes in safeguarding individuals from unfair, deceptive, or fraudulent business practices. These lawyers advocate for the rights of consumers in disputes with businesses, helping clients recover damages related to fraud, defective products, false advertising, or violation of consumer protection laws. They work to enforce laws that prevent businesses from taking advantage of consumers and ensure that businesses adhere to fair practices.

Whether you’ve been the victim of a scam, sold a faulty product, or misled by false advertising, a consumer protection lawyer can help you navigate legal options and pursue justice.

When Should I Hire a Consumer Protection Lawyer?

You should consider hiring a consumer protection lawyer when you’ve encountered unfair or illegal business practices and need legal assistance to resolve the situation. Common scenarios include:

  • Fraud or deceptive business practices: If a company misled you into purchasing a product or service under false pretenses, a lawyer can help you seek compensation.
  • Defective products: If you purchased a product that was unsafe or defective and caused harm, a lawyer can help you file a product liability claim.
  • False advertising or unfair pricing: A lawyer can assist if you were misled by deceptive advertising or charged for services or products in a way that violates consumer laws.
  • Debt collection harassment: If you're being harassed by debt collectors or are facing illegal debt collection practices, a consumer protection lawyer can enforce your rights under the Fair Debt Collection Practices Act (FDCPA).
  • Credit report issues: If errors on your credit report are affecting your financial standing, a lawyer can help you resolve disputes with credit reporting agencies or creditors under the Fair Credit Reporting Act (FCRA).
  • Predatory lending practices: If you've been subjected to unfair loan terms or practices by payday lenders or mortgage companies, a lawyer can help you challenge the loan and seek a resolution.
  • Data breaches or identity theft: If your personal information was compromised due to a company’s failure to protect your data, a lawyer can help you recover damages related to the breach.

What Does a Consumer Protection Lawyer Do?

A consumer protection lawyer provides a wide range of services to help protect consumers' rights and seek compensation for harms caused by businesses. Their role may include:

  • Filing lawsuits: Representing clients in lawsuits against businesses that have violated consumer protection laws, whether through fraud, deceptive practices, or negligence.
  • Negotiating settlements: Working with businesses or their insurers to negotiate fair compensation for damages caused by unfair practices or defective products.
  • Pursuing class action lawsuits: When a company harms multiple consumers, a lawyer can represent a group of plaintiffs in a class action lawsuit, seeking collective damages.
  • Advising on consumer rights: Helping clients understand their rights under various consumer protection laws and advising on the best course of action.
  • Handling product liability claims: Representing clients who have been injured by defective products and holding manufacturers or retailers accountable for the harm caused.
  • Defending against debt collection harassment: Enforcing the rights of consumers under the FDCPA and other laws that protect individuals from abusive or unlawful debt collection tactics.
  • Resolving credit report disputes: Helping clients correct errors on their credit reports that may be causing financial harm or affecting their creditworthiness.

How Are Consumer Protection Lawyers Paid?

Consumer protection lawyers typically use different fee structures depending on the complexity of the case and the type of legal work required. Common payment methods include:

  • Contingency fee: For many consumer protection cases, such as class actions or product liability claims, lawyers may work on a contingency fee basis. This means they only get paid if they win or settle the case, taking a percentage (typically between 25% and 40%) of the awarded amount.
  • Hourly rate: For more complex cases or ongoing legal disputes, some lawyers charge by the hour. Hourly rates can range from $150 to $500 or more, depending on the lawyer’s experience and location.
  • Flat fee: For specific services, such as reviewing a contract or filing a small claim, a lawyer may charge a flat fee that covers all the necessary legal work.
  • Retainer fee: For clients needing ongoing legal assistance, some lawyers may charge a retainer fee, which is an upfront payment that is billed against as the lawyer works on the case.

It’s important to discuss fees upfront with your lawyer to understand how you’ll be charged and to avoid unexpected costs.

How Much Does a Consumer Protection Lawyer Cost?

The cost of hiring a consumer protection lawyer depends on the complexity of the case, the lawyer’s experience, and the type of legal service required. General cost estimates include:

  • Contingency fee cases: For cases handled on a contingency basis, the lawyer typically takes between 25% and 40% of any settlement or damages awarded.
  • Hourly rates: Hourly rates for consumer protection lawyers generally range from $150 to $500, with higher rates for more experienced attorneys or cases involving complex legal issues.
  • Flat fees: For specific services like contract reviews or handling a small claims case, flat fees may range from $500 to $2,000, depending on the scope of work.
  • Class actions: In class action cases, fees are often paid out of the settlement or damages awarded, and individual plaintiffs usually do not have to pay upfront.

Make sure to ask for a clear estimate of costs during your initial consultation to avoid surprises and to understand how much you can expect to pay.

Top Questions to Ask a Consumer Protection Lawyer

Before hiring a consumer protection lawyer, it’s important to ask questions to ensure they have the experience and skills to handle your case effectively. Key questions include:

  1. What experience do you have with consumer protection law?
    Ensure the lawyer has specific experience handling cases like yours, whether it involves product liability, fraud, or debt collection issues.
  2. How do you charge for your services?
    Clarify whether the lawyer charges by the hour, a flat fee, or a contingency fee, and ask for an estimate of the total cost of your case.
  3. What is the likelihood of success for my case?
    Ask the lawyer for an honest assessment of your case and what outcome you can reasonably expect.
  4. Have you handled cases like mine before?
    Make sure the lawyer has experience dealing with similar legal issues, whether it’s credit report disputes, data breaches, or defective products.
  5. What is the timeline for resolving my case?
    While it can be difficult to predict exact timelines, the lawyer should give you a general idea of how long your case may take to resolve.
  6. Will you handle my case personally?
    In larger firms, junior attorneys or paralegals may handle parts of your case, so it’s important to know who will be working on your claim.

How to Check the Credibility of a Consumer Protection Lawyer

To ensure you are hiring a reputable consumer protection lawyer, take the following steps to verify their credentials and track record:

  • Verify their bar status: Check with your state bar association to confirm that the lawyer is licensed to practice and has no history of disciplinary actions.
  • Check for experience in consumer protection: Review the lawyer’s website or professional profile to confirm they specialize in consumer protection law and have handled cases similar to yours.
  • Read client reviews and testimonials: Look for client reviews on platforms like Avvo, Martindale-Hubbell, or Google to see what previous clients have said about the lawyer’s professionalism and success rate.
  • Ask for references: A credible lawyer should be willing to provide references from past clients who can speak to their ability to handle consumer protection cases.
  • Look for industry affiliations: Membership in organizations like the National Association of Consumer Advocates (NACA) can indicate that the lawyer is committed to protecting consumer rights.

What Should I Prepare for My First Consultation?

To get the most out of your first consultation with a consumer protection lawyer, come prepared with all relevant documents and information. Here’s what you should bring:

  • Details of the product or service in question: Bring any purchase receipts, warranties, or contracts related to the product or service involved in your claim.
  • Documentation of your complaint: Provide evidence of your complaint, such as email exchanges with the company, photos of a defective product, or a timeline of events related to the dispute.
  • Communication with the business or debt collector: If you’ve communicated with the business or debt collector, bring copies of letters, emails, or phone logs.
  • List of questions: Write down any questions you have about the legal process, costs, and potential outcomes for your case.
  • Information on damages: Be prepared to discuss any financial losses or harm you’ve suffered as a result of the unfair business practices, including medical bills, lost wages, or emotional distress.

By preparing thoroughly for your consultation, you can help the lawyer understand your situation more effectively and get the best possible legal advice on how to proceed with your case.

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