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23 Apr, 2024 by Tony bryant
My spouse and I were referred to this office by an attorney from a different area, so we were looking forward to getting things started. However, the OFFICE STAFF WAS EXTREMELY RUDE. I immediately shared that I wanted to set up an appointment because my spouses sister had passed away and left a child for me and my spouse, and we simply wanted to make it official by filing for custody. The receptionist asked for my name and phone number, which I gave. She then asked where I was from, which I shared. Subsequently, she started asking for other peoples names, and I shared that I would prefer to set up the appointment so that my spouse and I could share everything at once since it was "his" sister's child, and he simply asked me to call and set up the appointment for him. She said "I'll just have someone call back" and hung up on me. I honestly thought I had gotten disconnected, so I called back since 1. didn't have a name for who I spoke to to give to my husband, and 2. I didn't want her to think "I" hung up without properly ending the call. When I called, a different person answered, and I explained that I think we were cut off, and I didn't get a chance to ask for the name of the person that my husband could expect a call from. She shared that there were only 2 people in the office. She then transferred me. Once the original person came on the phone I shared that we must have been disconnected. She very angrily said, "Well you wanted to be difficult". I told her that was not my intention, and shared that I was confused. I then asked if she was angry because I wanted to let my husband handle/share at the appointment. She hung up, again. That is when I realized that the first time was a "hang up" as well. I shared names and phone numbers. I shared that we had been referred, the reason we desired counsel/what was going on, and that I would like to set up an apointment. It was as if she was having a tantrum because I shared that since it was my husbands sister who passed, he had way more knowledge and would go into further specifics at the appointment. I am a Teacher and my spouse is a Minister, so trust me when I tell you that I have experienced all kinds of people in all kinds of settings, but not EVER have I experienced the level of unprofessionalism that was displayed by this office staff. The most unsettling part is that they seemed quite comfortable with their level of rudeness and disrespect, so I question is it "the norm". I tend to be a pretty mellow, soft spoken person, so as a potential client, I am blown away. Please note that this is no reflection on any of the attorneys because we never met them. We realize, as with any organization, that if we used this firm, we would have further "dealings" with the office staff.... not interested.
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What an Insurance Lawyer Can Do for You

An insurance lawyer specializes in legal issues related to insurance policies and claims. These lawyers help individuals, businesses, and insurance companies navigate disputes involving insurance coverage, claim denials, bad faith claims, and policy interpretation. Insurance lawyers can represent policyholders who feel they've been unfairly denied coverage, or they can work on behalf of insurance companies to defend against fraudulent or inflated claims.

Whether you're filing a claim, disputing a denial, or dealing with complex coverage issues, an insurance lawyer can provide critical guidance and legal representation to protect your rights and ensure you receive the benefits you're entitled to under your policy.

When Should I Hire an Insurance Lawyer?

Hiring an insurance lawyer is advisable in several situations, particularly when disputes arise over insurance coverage, claim denials, or bad faith actions. Common reasons to hire an insurance lawyer include:

  • Denied insurance claims: If your insurance company denies your claim, a lawyer can help determine whether the denial was justified or if you should challenge the decision.
  • Bad faith insurance practices: If you believe your insurer has acted in bad faith, such as delaying payment or failing to properly investigate your claim, a lawyer can help you pursue legal action.
  • Underpaid claims: If the insurance company has offered less compensation than you believe your claim is worth, a lawyer can negotiate for a higher payout or file a lawsuit.
  • Coverage disputes: When there's ambiguity or disagreement about what your policy covers, a lawyer can provide clarity and advocate for your rights under the policy.
  • Business insurance claims: If you own a business and are dealing with commercial insurance claims (e.g., property damage, liability, or professional indemnity), a lawyer can help ensure your business receives proper coverage.
  • Third-party claims: If you're being sued for liability and your insurance company refuses to defend or indemnify you, an insurance lawyer can help enforce your coverage rights.
  • Appealing long-term disability claims: If your disability insurance claim has been denied, a lawyer can assist in gathering evidence and appealing the decision to get the benefits you deserve.

What Does an Insurance Lawyer Do?

An insurance lawyer provides a wide range of services to assist with insurance-related legal issues. These can include:

  • Reviewing insurance policies: A lawyer can review your insurance policy to ensure you understand your rights and obligations, as well as clarify what coverage is provided.
  • Filing insurance claims: Assisting with the preparation and filing of claims to ensure all necessary documentation is submitted correctly.
  • Challenging claim denials: If your claim has been denied, a lawyer can investigate the reasons for denial and file appeals or lawsuits to challenge the decision.
  • Litigating bad faith claims: Representing clients in bad faith insurance cases, where the insurer fails to act in good faith by unfairly delaying, denying, or underpaying a valid claim.
  • Negotiating settlements: Helping policyholders negotiate settlements with insurance companies to receive fair compensation for claims.
  • Defending against fraudulent claims: Representing insurance companies to defend against false or exaggerated claims filed by policyholders or third parties.
  • Handling disputes over policy language: Interpreting complex insurance policies and resolving disputes between the insured and the insurer regarding coverage limits, exclusions, and conditions.

How Are Insurance Lawyers Paid?

Insurance lawyers typically charge for their services in different ways, depending on the nature of the case and the type of insurance issue involved. Common payment structures include:

  • Contingency fee: For many policyholders disputing claim denials or underpayments, lawyers work on a contingency basis. This means the lawyer only gets paid if they win or settle the case, taking a percentage (usually between 25% and 40%) of the recovered amount.
  • Hourly rate: For more complex or ongoing legal issues, such as bad faith lawsuits or business insurance disputes, insurance lawyers may charge an hourly rate. This rate varies depending on the lawyer’s experience and location.
  • Flat fee: For simpler matters, such as reviewing an insurance policy or helping file a claim, some lawyers charge a flat fee for their services.
  • Retainer: For businesses or clients with ongoing legal needs, an insurance lawyer may require a retainer fee, which is an upfront payment for future services.

It’s important to clarify the fee structure with your lawyer during the initial consultation to avoid unexpected costs.

How Much Does an Insurance Lawyer Cost?

The cost of hiring an insurance lawyer depends on the complexity of the case, the lawyer's experience, and the payment structure. General cost estimates include:

  • Contingency fees: If your lawyer works on a contingency fee basis, you won’t pay any fees upfront, but the lawyer will take a percentage (typically 25% to 40%) of any settlement or judgment awarded.
  • Hourly rates: Hourly rates for insurance lawyers generally range from $150 to $500 or more, depending on the lawyer’s experience and location. Complex cases involving bad faith or high-value business claims may require significant hours, leading to higher legal costs.
  • Flat fees: For specific services, such as reviewing an insurance policy, lawyers may charge a flat fee ranging from $500 to $2,500, depending on the complexity of the task.
  • Retainers: Businesses or individuals seeking ongoing insurance legal services may pay a retainer, which can range from $5,000 to $20,000 or more, depending on the lawyer and scope of work.

Make sure to discuss costs and payment structures with your lawyer before proceeding to understand how much the services will cost.

Top Questions to Ask an Insurance Lawyer

Before hiring an insurance lawyer, it’s important to ask the right questions to ensure they are the right fit for your case. Here are key questions to ask:

  1. What experience do you have with insurance law?
    Ensure the lawyer has specific experience handling cases involving your type of insurance, whether it’s auto, health, home, or business-related.
  2. How do you charge for your services?
    Clarify whether the lawyer works on contingency, hourly rates, or flat fees, and ask for an estimate of the total cost of your case.
  3. What is your success rate with insurance disputes?
    Ask about the lawyer’s track record in winning or settling cases similar to yours.
  4. What are my chances of success?
    A good lawyer will provide an honest assessment of your case’s strengths and weaknesses and outline the possible outcomes.
  5. How long will the process take?
    Get an estimate of how long it will take to resolve your claim or dispute, as some cases can extend over months or even years.
  6. Will you handle my case personally?
    In larger firms, junior attorneys or paralegals may handle some aspects of your case. Make sure you know who will be managing your case.

How to Check the Credibility of an Insurance Lawyer

To ensure you’re hiring a reputable insurance lawyer, take the following steps to verify their credentials and experience:

  • Verify their state bar license: Check with your state bar association to confirm the lawyer is licensed and in good standing with no disciplinary actions.
  • Review their experience in insurance law: Look at the lawyer’s website or professional profile to ensure they specialize in insurance law and have experience with cases like yours.
  • Read client reviews and testimonials: Search for reviews on platforms like Avvo, Martindale-Hubbell, or Google to see what previous clients have said about the lawyer’s expertise and professionalism.
  • Ask for references: A credible lawyer should be able to provide references from past clients who have dealt with similar insurance issues.
  • Check for industry memberships: Membership in organizations like the American Bar Association’s Tort Trial and Insurance Practice Section (TIPS) can indicate the lawyer’s focus on insurance law.

What Should I Prepare for My First Consultation?

To make the most out of your first consultation with an insurance lawyer, come prepared with the following documents and information:

  • A copy of your insurance policy: Bring the policy related to your claim or dispute so the lawyer can review the coverage details.
  • Any correspondence with the insurance company: Provide copies of letters, emails, or other communications between you and your insurer regarding the claim or denial.
  • Proof of claim and supporting documents: Bring any documentation you have submitted with your claim, including receipts, invoices, photos, medical records, or repair estimates.
  • List of questions: Prepare a list of questions you want to ask about your case, the legal process, and the potential outcomes.
  • Timeline of events: Be ready to provide a clear timeline of the incident that led to the claim and any steps you’ve taken with your insurance company.

By preparing thoroughly for your consultation, you can ensure that the lawyer has all the information they need to assess your case and provide the best legal advice.

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