Reviews

Rachel came recommended from several people that I know or who are friends of a friend. I was very impressed with her the first time I met with her. She seemed very knowledgeable and understanding and the attorney for me. However, after the first month, it all went down hill from there. The lack of communication from Rachel and her office staff is inexcusable, unacceptable, and unprofessional. This is my experience with Rachel and her office. I sent an email. No response. I called 2 weeks later. Secretary said she would let Rachel know I called & the conversation we had. Never heard a word. Called again a week later. Secretary said Rachel was not in the office that day; she told me to email Rachel & cc her. I did and the secretary replied back to my email; she said to let her know if I didn't hear back from Rachel within a day. I emailed the secretary 2 days later to let her know that I hadn't heard a word from Rachel. Still heard nothing from anyone after this email to the secretary. I finally called there the next day sharing my frustration with the lack of communication. Secretary said she would relay the message & probably would get back to me herself to schedule a phone conference if that's what Rachel recommended. Never heard a word back from anyone, again! When I called again a few days later, I spoke to the other office staff member. The one I usually talked with told this staff member that she didn't have an answer for me yet. The woman said when she had gone into Rachel's office earlier that morning my paperwork was sitting on her desk. A week went by and I still didn't hear anything. I called back on a Monday complaining once again about the lack of communication that was taking place. It got to be Friday and still not a word from anyone. When I called again the following Monday the lady I spoke with last Monday seemed surprised that I hadn't heard from Rachel as she said I was on the list of people Rachel had of needing to get in contact with last week. I encountered this same nonresponsiveness from Rachel's office several times in the 9 months I was with this firm. This last encounter was the icing on the cake for me... Rachel was supposed to email me immediately after our last phone conference about the couple of items that we did not get to address due to running out of time during our phone conference. Two weeks later I still had not heard from Rachel. That is when I left her practice and retained a new attorney. My advice to you... save your money and retain another lawyer! I wasted 9 months and my entire retainer with Rachel; I didn't get very far in my case and felt she was more interested in just settling everything instead of going to bat for me. I should have left this practice after being with them a couple of months. Don't make the same mistake I did!

I knew of Rachel because she helped my brother with his custody issues over a decade ago. I know she got very good results for him at a reasonable cost. So I recently contacted her to help my nephews with custody and other issues. She exceeded my expectations in EVERY way at a very reasonable cost, and in a much quicker than expected time frame. I couldn't have asked for better results at any cost.

I was gun shy about hiring any attorney based off of the nightmares I have witnessed friends go through. My divorce was pretty much cut and dry from a financial aspect, the ONLY thing I cared about was CUSTODY. Rachel came recommended to me from a friend and from the moment I met her I knew she was a perfect fit for me. Rachel was frank, told me things I didn't want to hear and prepared me for the absolute worst, yet gave me the best possible outcome. She always remained courteous and professional to the opposing side, her demeanor simply commands respect. On a personal level I honestly felt she CARED about my kids. My case was unique because there was a lot of details that needed to be presented and heard to fully understand the situation. It is difficult to get that attention to detail out of any attorney, but Rachel made it her mission to ensure my concerns were voiced. I have read some other reviews on here where people say she is unresponsive. At one point in the beginning I thought that, now realizing there is a method to her work. Rachel is not looking to rack up a clients bill with meaningless communication, she takes things step by step, and when it comes down to a clients day in court....that client has 1000% of her attention. I can't count the HOURS of phone conversations from 5am before a hearing, to 9pm on a Sunday night she spent preparing me for court, nailing down details. In a hearing she brought up details I mentioned in off-the-cuff comments during conversation with her 6months prior. At the end of my hearing my judge even commented about how well Mrs. Bachand presented her case.This attorney has an AMAZING ability to cut through the nonsense, present the facts and make your voice heard. She does not sugar coat anything, and becomes personally invested to make sure the children's best interests are met. Her office staff is also amazing and responsive, they have gone above and beyond. It is clearly evident what a true team they are. Divorce is an scary and ugly process, once you hire this attorney you can rest assured you are on the path to peace. SHE WILL GET IT DONE.

I had a friend refer me to Bachand & Bachand for help with my legal matters. I hired Rachel for my very complicated divorce. I knew my case was not an easy one. From the moment we sat down for my consultation to the very end - She was always very informative. I knew from day one, I had the right person on my side! We had properties, minor children & both have businesses we run. Rachel and her staff were always very compassionate & understanding. Everyone was always kind, even when I called or emailed frustrated with my X. Rachel is very knowledgeable and I would definitely recommend her to anyone who needs a Family Law attorney.

Mrs. Bachand was highly recommended to me from my prior attorney who had moved out of state. At first Mrs Bachand seemed like she would be a great replacement for our case involving a simple parenting plan. This was 2 years ago and we still do not have an appropriate parenting plan in place, causing issues between the parents. She did not answer questions in a timely manner and most of the time received emails from her paralegal regarding law issues. I felt she did not keep me informed regarding the process and updates in the case. I do not feel that she has represented my case properly. This same issue is happening with a friend's case. Mrs. Bachand is not responsive to that person's phone calls/emails in a decent time frame, taking more than 3 days in order to speak with her regarding pressing issues. I am not happy with the representation of this lawyer. She may be knowledgeable regarding the law but keeping clients informed and responding to their questions should also be an important part of practice.

I met with Rachel several times to get advice on my ongoing paternity case. She was very engaged with my situation, offered REAL advice and suggestions to help me and save me unnecessary legal fees. I've seen a lot of attorneys over the years and she is one of the best I've worked with.

After dealing with 4 lawyers, Rachel immediately got to work. She came highly recommended from another prominent attorney int he community due to a conflict. She is quick, to the point, and she keeps slick lawyers on the subject at hand. This attorney is well liked throughout the court community and truly cares about the well being of the child and it shows in her work. She commands respect from judges and attorneys alike. Judges like her because she is no nonsense. She does not put up with nonsense, she is never rude or disrespectful. She doesn't bully, she just sticks to the facts. Many nights I would get e-mails from her in the middle of the night while she was working on my case. This lawyer is tops and her paralegal staff is the best. Jessica and Sheryl don't miss a beat. They are the oil that keeps this machine running! After three attorneys, I know good paralegals and ones that just tell you what you want to hear. I consider everyone in this office lifelong friends. They kept me sane during one of the most stressful times of my lives. You get what you pay for, and sometimes the overpriced attorneys get you for what you paid. You cannot base an attorney on what they charge, some are living on their previous reputation, some undercharge and underperform. This attorney is young and energetic. She will get you to a good place. Trust her, even when you don't hear from her, she is working, I know this first hand because just when I thought nothing was happening, I'd see the effect of her work and how much time she put into it based on her court filings. I can't say enough about Rachel, Joseph, Jessica, and Sheryl. I have nicknamed them "The Dream Team".

Mrs. Bachand took my case after I had been through 3 lawyers. She listened and understood my case down to the smallest detail. She has a team Sheryl and Jessica who are right there with her. They don't miss a beat. They took ownership of my case. They by far went above and beyond what was necessary when things got tough. Family law is emotional. They helped in a way you would expect from friends but always made sure business was taken care of. During every argument in hearings, Mrs. Bachand was well prepared and she never let the other attorney get off the subject at hand. She is very good at keeping the argument focused. She can always redirect the other attorney and judge back to the subject at hand. I won't go into the details of the case, but it turned out great for my child and me.

Rachel Bachand handled my child relocation case. I started out with another attorney who wasted 6 mos. Rachel picked the case up and worked hard and fast filing documents and prepared for court. 3 months later I was granted relocation.