Reviews

I found Family First through a referral from my cousin who used them for some legal work. I could not be happier. I will admit, I am the type of individual who is skeptical of lawyers and law firms. Family First treated me like I was their only client. They responded to me in a timely manner and answered all of my questions. At no point in time did I feel like I was not appreciated as a client. The only mistake you can make when choosing a law firm is NOT hiring Family First.

Family first helped us tremendously. Francheska was very organized and helpful in getting us approved for Medicaid

Francesca Williams was awesome !

Family First is the BEST. An awesome team that is very professional and knowledgeable of all your needs for elderly people. Life saver for me with both of my parents through the transition from Medicare to Medicaid.

Family 1st is a highly professional and knowledgeable firm that puts the needs of its clients first. Marvelis was extremely helpful in obtaining Medicaid for my husband. She kept me informed throughout the process. I could not have done this without her. Her reassurance and guidance were much needed. Thank you Marvelis and Family 1st.

These folks are TENACIOUS in helping the elderly and VA find programs that will help. They set up a trust, will, and VA paperwork for us. They stayed on it for over 9 months to get the VA portion completed. They charged only one flat fee at the beginning, and never hesitated to answer our emails or phone calls within 24 hours. Even after our family member passed, they were still available to help with those issues, and this was from out-of-state. I don't know how they can stay in business, but they are amazing! If you are planning for elder finances, start early! Like 7 years - they can walk you through all kinds of planning (not just VA). I only wished we had planned sooner. Once you hit 70, you definitely should have a talk with these folks. They also do pro bono senior work, so don't be afraid to ask them anything.

EDIT: I've just received a call back from an attorney at the law firm. They had no idea the chat service was this bad and promised to address it (they actually sent the company an incomplete chat log that excluded the part where they hung up on me). He also offered a consultation to find out what we need and if the firm will work for us, which we will probably take him up on. As an aside if you're also looking for a price range, what he quoted after talking about the situation was actually a little under what we've been seeing elsewhere. Considering they have so many reviews, I'm feeling a lot more comfortable about them as a firm. I'm leaving most of the original review below so this makes sense, and I will update my review again after the consultation. SECOND EDIT: I've just realized the attorney who called me back got me to change my review to a 4 after I'd literally written a scathing review and crossed them off my list, so maybe their team is actually really good. It's probably going to be bumped up to a 5 after this consultation. _____________________________________________________________ Note: This review is about trying to get information to set up an appointment. This law firm had good reviews on Google. I used the live-chat feature to find out if it was potentially in my family's price range so I knew if it was possible to set up a consultation. I was connected with someone named Linda who had literally zero information- none! This poor worker was put on this chat and could only say things that were on the website already. She could not answer a single question I had. She connected me to the front desk. I couldn't get the general price info I wanted outside a consultation (EDIT the attorney who called me back explained why this was and it actually makes a lot of sense, so that's something you should consider if you get frustrated by the same thing). I saw the chat was still open and thanked her (specifically said I wasn't blaming her for the unhelpful call) then told her to pass up my disappointment in the unhelpful chat service to her supervisor, she offered to connect me to a supervisor. Instead, she connected me to the same number, then ended the chat! Literally hung up on me. Not cool. Edit: I deleted a paragraph here because after talking to the staff at the firm, I realized my problem was really with the chat service. The attorney was also very surprised and upset about the missing chat log, and they're going to fix that.... I will update how the consultation went afterwards. Edit: Updated review as promised. Sometimes the real measure of a company is how they respond when something goes wrong, and they responded very well.

Last year, we lost my mom to cancer, Hospice guided me to contact Geoff H. Hoatson at Family First Firm & I am so glad I did as it was such a difficult time. I learned real fast on how much stuff needs to happen when you lose a loved one. I was lost & had my 88 year old Dad that needed help with everything! FFF focused on all of our needs, questions or concerns. They were always happy to help & they never made us feel that we were bothering them. After learning that my Dad served in the Korean War, Carole Knight jumped into action! She is very passionate for our Military. She worked hard & never gave up until my Dad was receiving VA benefits! To quote she said "I do not give up on the VA Applications. Not with the VETERANS! They have never given up on us!" Receiving VA benefits has helped him so much!!! I would use or reccomend Family First Firm again!

Helping a friend to get affairs in order. Friendly staff. Very informative. Clean environment. Very helpful

Pricey