Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Lois is professional, thorough, and knowledgeable in handling complex legal cases like divorce, child support, and child custody
“Lois was very professional, thorough and knowledgeable when it came to cases like mine.”
2
Lois keeps clients well-informed throughout the process and explains the details and options clearly
“Lois not only took the time to explain the process to me but she also went an extra step and provided me with reading material and different articles related to my type of case to help me gain a better understanding.”
3
Lois and her staff are responsive and dedicated to achieving the best outcomes for their clients
“If I ever had questions or concerns, I knew that some one was just a phone call or an email away, happy to help me out and put my concerns at rest.”
Cons
1
Some clients report that Lois overcharges, drags out cases, and does not always act in the client's best interest
“She over billed me for everything, dragged my ex into court over and over, called her a bad mother and worse.”
2
A few clients felt that Lois' actions negatively impacted their relationships with their ex-spouses and children
“She caused irreparable damage to my relationship with my ex. She dragged out , what should have been a fairly routine divorce into a 2 year battle royal.”

All reviews

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24 Sep, 2018 by Nadia
I hired Lois for a child support modification/alimony dispute with my ex-spouse. Lois was very professional, thorough and knowledgeable when it came to cases like mine. Lois not only took the time to explain the process to me but she also went an extra step and provided me with reading material and different articles related to my type of case to help me gain a better understanding of the child support process. Lois was very prompt with her filings and always kept me informed on the progression of my case. Although she being the expert in the field, she always asked how I felt about different decisions that needed to be made and often provided multiple options for me and would explain all possible outcomes before making a decision. I never once had to question whether or not she had my best interest at heart or was she just in it for the money. Choosing to hire Lois was the best decision I could have made. With her help, I was able to come to a settlement agreement with my ex which I am very pleased with. I wish I would have known about her during my divorce proceedings lol. I would most definitely hire Lois Gerstenberger again if needed.
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10 Jul, 2018 by C.b.
I have worked for Mrs. Gerstenberger in the past and handled her billing. In my experience, she is more likely to undercharge and give more freely of her time to clients than she bills for. I have never seen her over bill. I have experience in other law firms also.
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18 May, 2018 by Anonymous
I wish I had listened to the reviews. She over billed me for everything, dragged my ex into court over and over, called her a bad mother and worse. At the time, I let my emotions rule and didn't stop her. She caused irreparable damage to my relationship with my ex. She dragged out , what should have been a fairly routine divorce into a 2 year battle royal. The worst of it was, she did a horrible job. She didn't do things that were routine in a divorce case! She preys on clients going through the worst thing in their life, all for billable hours. Whoever these other reviewers are, I promise you they are not real clients. I've met two other former clients who had similar stories. i would have done a better job representing myself rather then let her do it, Don't hire her, she is unethical and has no moral compass.
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27 Jul, 2015 by Darryl
I hired the services of Atty. Gerstenberger for a divorce in May of 2015. This is really easy to put into words, they made my divorce EFFORTLESS!!! They are professional, they kept me informed, they are SIMPLY the BEST. If you are ever in need of a Family Law Attorney, I recommend the law office of Lois W. Gerstenberger. Thanks Atty. Gerstenberger and assistant Ms.Graham for a job well done.
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02 Jul, 2015 by Allison
Lois was great. She started our case immediately and everything went smooth. She kept us updated every second of the way. I'm so glad I chose her for our adoption case!
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FAQs
Questions? We have answers

What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Douglasville, Georgia?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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