Elizabeth Cruz Noellien, experienced Family Law, Immigration attorney in Duluth, GA with 82 reviews
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Elizabeth Cruz Noellien

3775 Venture Drive, Suite C-202, Duluth, GA

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4.9 / 5
Avvo
3.7
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Avvo rating
3 Reviews
Google Maps
4.9
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Google reviews rating
79 Reviews
Data reflects the status as of the latest update. Updates are typically done monthly.

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4.9 82 reviews
Avvo 3.7
Google Maps 4.9

Ly ha

star star star star star
23 Dec, 2024
I am lucky to have been introduced to the Law Offices of Koo & Sobotta and to work with Mrs. Hoa. I completely trust her with my case because she is smart, clever, and knowledgeable. My results were excellent, fast, and sufficient. I highly recommend contacting her."
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Anonymous

star star star star star
20 Dec, 2024
I’m extremely disappointed with the service provided by attorney Elizabeth Noellin and her assistant, Astrid Santiago. At first, everything seemed great—timely updates, document checks, and consistent communication. However, once our petition was approved, the quality of service drastically declined.Communication became inconsistent, updates stopped altogether, and they neglected to check the agreed-upon Dropbox for uploaded documents, despite my updating it for months. The billing structure also lacked transparency. They charge a flat fee upfront but then bill for reading emails, responding to them, and answering phone calls—without proactively sending updates on how much credit remains unless you specifically request it. This process felt unclear and frustrating. I also experienced unprofessional behavior from both the attorney and her assistant. Ms. Noellin asked to speak to my husband instead of me because she claimed she couldn’t understand me, despite my speaking fluent English. Ironically, my husband doesn’t fully understand English, yet she was apparently more comfortable communicating with him. This was not only unprofessional but also disrespectful. Astrid, her assistant, was no better. When I followed up after weeks of silence, she claimed they were missing documents from me. I informed her that everything had been uploaded to the Dropbox, and she admitted she wasn’t checking it because she wasn’t receiving notifications. Instead of apologizing, she curtly told me I needed to notify her directly in the future. When I asked her to be more respectful, she denied being rude and talked over me. Both Ms. Noellin and Astrid often came across as dismissive and unwilling to address concerns professionally. When I brought Astrid’s behavior to Ms. Noellin’s attention, her response was disappointing. She sent me two emails: the first, which was unprofessional and did not include my husband, reprimanded me for how I spoke to Astrid and stated that she didn’t want to hear any “recitation of what happened.” The second email, which was more professional and included my husband, reiterated that she would refund any unused credits and suggested I find another attorney. However, the refund process felt inequitable, and we received only a small portion of the fees for the work she had not completed. If you want to feel unheard, undervalued, and frustrated while paying high fees, this is the attorney for you. But if you value professionalism, respect, and effective communication, I strongly suggest looking elsewhere. This experience has been incredibly disappointing and stressful.
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Thy tran

star star star star star
28 Nov, 2024
Professionalism at its best. From the very first consultation, it was evident that Valerie operates with an exceptional level of professionalism, expertise, and care. She takes the time to truly listen to her clients’ needs and concerns, ensuring that every detail is considered and addressed. Navigating immigration matters can be overwhelming, but her ability to handle the complexities of the process with precision and confidence was absolutely remarkable. Her diligence and commitment to upholding the highest standards of law practice gave me immense peace of mind during a challenging time. Her approach is both compassionate and thorough, always putting her clients’ best interests first. Thanks to Valerie and her assistant, Ms. Hoa, my case was handled seamlessly, and the outcome exceeded my expectations. If you’re looking for a lawyer who is not only knowledgeable but also genuinely invested in your success, Valerie and her law firm is wholeheartedly recommended.
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Top review highlights

Pros
1
Knowledgeable, experienced, and trustworthy lawyers who provide excellent results for their clients
“I completely trust her with my case because she is smart, clever, and knowledgeable. My results were excellent, fast, and sufficient.”
2
Responsive and attentive communication, keeping clients informed throughout the process
“From the very first consultation, it was evident that Valerie operates with an exceptional level of professionalism, expertise, and care. She takes the time to truly listen to her clients' needs and concerns.”
3
Compassionate and thorough approach, putting clients' best interests first
“Her approach is both compassionate and thorough, always putting her clients' best interests first.”
4
Affordable and transparent pricing
“He is very pro-active and responsive to help clients navigate the legal process. I'm thankful he was in our corner!”
5
Highly recommended by satisfied clients
“I highly recommend contacting her.”
Cons
1
Inconsistent communication and lack of updates after initial approval
“Communication became inconsistent, updates stopped altogether, and they neglected to check the agreed-upon Dropbox for uploaded documents, despite my updating it for months.”
2
Unclear and frustrating billing structure
“The billing structure also lacked transparency. They charge a flat fee upfront but then bill for reading emails, responding to them, and answering phone calls—without proactively sending updates on how much credit remains unless you specifically request it.”
3
Unprofessional and disrespectful behavior from the attorney and assistant
“Ms. Noellin asked to speak to my husband instead of me because she claimed she couldn't understand me, despite my speaking fluent English. Ironically, my husband doesn't fully understand English, yet she was apparently more comfortable communicating with him. This was not only unprofessional but also disrespectful.”
4
Unsatisfactory response to client concerns
“When I brought Astrid's behavior to Ms. Noellin's attention, her response was disappointing. She sent me two emails: the first, which was unprofessional and did not include my husband, reprimanded me for how I spoke to Astrid and stated that she didn't want to hear any 'recitation of what happened.'”

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