Reviews

I’m extremely disappointed with the service provided by attorney Elizabeth Noellin and her assistant, Astrid Santiago. At first, everything seemed great—timely updates, document checks, and consistent communication. However, once our petition was approved, the quality of service drastically declined.Communication became inconsistent, updates stopped altogether, and they neglected to check the agreed-upon Dropbox for uploaded documents, despite my updating it for months. The billing structure also lacked transparency. They charge a flat fee upfront but then bill for reading emails, responding to them, and answering phone calls—without proactively sending updates on how much credit remains unless you specifically request it. This process felt unclear and frustrating. I also experienced unprofessional behavior from both the attorney and her assistant. Ms. Noellin asked to speak to my husband instead of me because she claimed she couldn’t understand me, despite my speaking fluent English. Ironically, my husband doesn’t fully understand English, yet she was apparently more comfortable communicating with him. This was not only unprofessional but also disrespectful. Astrid, her assistant, was no better. When I followed up after weeks of silence, she claimed they were missing documents from me. I informed her that everything had been uploaded to the Dropbox, and she admitted she wasn’t checking it because she wasn’t receiving notifications. Instead of apologizing, she curtly told me I needed to notify her directly in the future. When I asked her to be more respectful, she denied being rude and talked over me. Both Ms. Noellin and Astrid often came across as dismissive and unwilling to address concerns professionally. When I brought Astrid’s behavior to Ms. Noellin’s attention, her response was disappointing. She sent me two emails: the first, which was unprofessional and did not include my husband, reprimanded me for how I spoke to Astrid and stated that she didn’t want to hear any “recitation of what happened.” The second email, which was more professional and included my husband, reiterated that she would refund any unused credits and suggested I find another attorney. However, the refund process felt inequitable, and we received only a small portion of the fees for the work she had not completed. If you want to feel unheard, undervalued, and frustrated while paying high fees, this is the attorney for you. But if you value professionalism, respect, and effective communication, I strongly suggest looking elsewhere. This experience has been incredibly disappointing and stressful.

Our case was complicated and my husband needed a couple of waivers. Elizabeth did outstanding work and we had a great outcome and my husband is now an LPR! Thank you!

Elizabeth helped me with my divorce case. It was a very difficult time and she helped by keeping me informed throughout the process and always being professional. She was very honest about the outcome I could except from my case and she never let me lose sight of what was important. Highly recommend her.