Reviews

I am with them since 2012. They started out to be good , however at present their customer service is beyond horrible. I will never recommend them to anyone. I am sure they have grown a lot during this period and hence cannot keep up with their level of service. If you are considering them I highly recommend looking at other options.

Started out Great and than a lot of mistakes were made! I used my 401K to do a Rollover to Start a business. Things were progressing nicely until Guidant forgot to create my two LLCs under my C-Corporation. This is a critical piece and not sure how it was missed. Also, one of my LLC's was opened under my first name (which is great), my second one was opened under my middle name, which is not what I wanted. I filled out all the paperwork the same. My Operating Agreement had multiple states listed in it, instead of my home state where the LLC where setup. They put inexperienced people on handling your important business documents. I would not recommend using them for this, there are other firms that can do a much better job, and for what you pay their fees are very high! This cost me about a month in getting my business up and going.

Started out good. Over the last five years the service has gone from good to bad to worse to unbelievably horrible. Try Benetrends or anyone else they couldn't possibly be any worse than this dysfunctional outfit.

I engaged with Guidant for the process of a ROBS 401(k) formation to fund a business acquisition. Paid a substantial fee up front for the service. Everyone we dealt with was knowledgeable, professional and personable. As we moved through the education/disclosure process my spouse and I concluded that it wasn't the right vehicle for our particular situation. Guidant was just as professional when we reached that decision. We never had the slightest feeling they were trying to push a product or do anything other than act in our best interest and make sure we knew exactly what we would be signing up for. As a testament to their ethical nature, they were even prompt in issuing a (very fair) partial refund of what we had paid. Their actions and the entire engagement was a success from my perspective. We learned quickly about the pros/cons of this type of financial vehicle. They definitely are a company that knew it in detail. I had done substantial research on a ROBS 401k prior to engaging Guidant but learned so much more from them. I've never written a review for a company who's product or service I didn't ultimately buy. I feel compelled in this case because we were so well served by the engagement and education. If you're considering this type of funding vehicle I would recommend them without hesitation.