Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
The firm works with clients to negotiate and set up payment plans
“They work with people on there bill better then most agency's in this buissness”
2
Some customers found the staff to be helpful and friendly
“Haley, who I spoke with on the phone, was friendly, professional and helpful.”
Cons
1
The firm engages in unethical and aggressive debt collection practices, including garnishing wages without proper notice or consideration of the client's financial situation
“Curl and inhumane staff. Taking advantage of people and there finances”
2
Customers have experienced poor customer service, with staff being rude, unhelpful, and unwilling to address concerns
“McKenzie was very rude would not let me ask any of my questions I had and just kept trying to over talk me.”
3
The firm is accused of charging exorbitant fees and interest rates, making it difficult for clients to pay off their debts
“The amount of daily interest rate they charge for a bill you obviously couldn't afford to pay in the first place is outrageous.”
4
The firm is alleged to have engaged in fraudulent and illegal practices, such as collecting on debts that have already been paid or that the firm has no legal right to collect
“They have tried to collect on something that has been paid and we have the receipt for.”
5
Customers have reported difficulties in communicating with the firm and getting timely responses to their inquiries
“No one loves debt collectors...but Haley, who I spoke with on the phone, was friendly, professional and helpful. I was able to resolve my issue with one phone call.”

All reviews

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13 Sep, 2024 by Alicia mccann
If I could give a lower review I would. They never answer the phone for you so you can make a payment and they won’t fix their payment portal so you can’t make a payment online. Don’t bother leaving a voicemail because they won’t call you back. Spoke to one representative and told them how difficult it is to get a payment placed and they said “We reserve our professionalism for our clients. Not the people who owe us money”. The money I owe them is from medical bills that were sent to them two months after my hospital visit even with making payments.
star star star star star
23 Aug, 2024 by Tiffany mckinzie
They will steal your money from your joint bank account, so they will take other people's money to pay for someone debit with no information sent to you prior to them doing it and when you call they will not answer or return calls. They are slimy attorneys that will do unethical things to get money
star star star star star
12 Aug, 2024 by Dylan newbury
This company won't ever answer the phone and the voicemail hangs up on you. You can't even get ahold of somebody to resolve an issue. Garnishment has been paid but I can't move forward with my bank because they haven't signed off on their end. Don't know how these people look in the mirror everyday
star star star star star
05 Aug, 2024 by Donna rickard
star star star star star
02 Aug, 2024 by James meadows
This company violated a couple of things 1. Me and my ex were legally separated in 2015 with divorce settled in 2019 and they started garnishing her check in 2024 for a 2019 medical bill.. Doctrine of Necessity can not be used as leverage on a legal separation prior to the bill being accrued. There response was it was not filed in the court til after accrued date well if that’s the case there garnishment was not filed til after the statue of limitations and the debt is time barred from garnishment… I will be filing a formal complaint with the Bar Association on Fair Debt Collection Practices
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29 Jul, 2021 by Troy
This is the second time I have hired Ms Mcnabb, first time was to help understand and file the paperwork for moms Medicaid application. She was always nice to deal with and has a wealth of knowledge to seamlessly take care of any and all issues that come up. The second time was for dad which was the exact same thing although he passed before we could file. I cant say enough good things about this professional and calming experience at two of the worst times in my life. Thank you Denise.
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11 Sep, 2021 by Jeff freeman
David is an outstanding attorney. With a professional and helpful office staff. If you need an attorney David Holstead is your man.
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19 Sep, 2020 by Sean shuford
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It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

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