Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Highly responsive and attentive to client needs
“You can call or email her any time and she responds very quickly.”
2
Knowledgeable, experienced, and effective in handling cases
“Susan is very knowledgeable and always very prepared. She does not wait until the last minute to prepare like some lawyers do.”
3
Caring, compassionate, and goes above and beyond for clients
“She really cares about her clients and goes above and beyond for her clients.”
4
Keeps clients well-informed throughout the process
“She makes you feel very comfortable and always keeps you informed of what is going on with your case.”
5
Achieves favorable outcomes for clients
“She got me the treatment I've needed and temporary disability payments while I'm off work. I am so grateful for everything she has done for me.”
Cons
1
Inconsistent responsiveness and communication with some clients
“BEWARE!!!! STOP!!!!!Do not use these attorney's! They seem nice and knowledgable at first but later they treat you like trash, like they are better than you! They will lie to you to get you to settle your case. They do not return your calls when you call.”
2
Potential issues with staff professionalism and client treatment
“Their staff is rude because you keep calling because no one will return your call.”

All reviews

star star star star star
04 May, 2024 by Shelby simpson
Susan is amazing she is on top of everything and makes you feel like you are the only case she is dealing with. Would recommend for anyone looking for that 1 on 1 service that’s wants a fast and easy case
star star star star star
09 Feb, 2024 by Todd moses
They are like family. They helped me in a time when I had no help. They are the best pure and simple.
star star star star star
15 Dec, 2023 by Ethan rohland
Susan luxon and Tina cottongim were very helpful and fought for my best interest very professional and kind will definitely go back to them. great with the workers comp claim very knowledgeable
star star star star star
22 Nov, 2023 by Mendy poynter
Susan Luxon is the best! My husband James has worked with her several times and she has always been caring and understanding. She works hard for all her clients. She is always accessible and quick to respond. We couldn't ask for a better attorney. Also, big shout out to Tina who works with Susan. She has always been friendly and easy to talk to. We appreciate all you both have done for us.
star star star star star
16 Nov, 2023 by Anthony lewis
It has been a blessing Thanks to Susan Luxon and her staff for their wonderful services her and her staff are really professional and consider it to my needs they make you feel very comfortable with their abilities
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Best lawyers in Richmond, KY

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star star star star star
03 Oct, 2017 by Robert
I used him several times in purchasing land I never had to drive the 5 hours to take care of anything Brian went the extra mile anytime needed and was MORE then helpful He doesn't try to charge you for every minute you talk to him and his prices are VERY fair In business for 25 years and never had any attorney even close to everything this man is Cant say enough
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star star star star star
06 Mar, 2017 by Daniel
Mr. Browne was contacted from me while I resided in Indiana. His legal expertise were precise and direct to the point but he also maintained a bond with concern of the hardships that traveling back and forth from Indiana were causing us. As charge after charge was dismissed and new charges thrown at me he gave me advice and a high level of assurance that things would be resolved. Mr Browne continually maintained a level of professionalism that is a great credit upon himself and the lawyers representing clients through out kentucky. He should be commended for an awesome job.
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star star star star star
22 Mar, 2021 by Sheila hager
When in need of a lawyer the best
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star star star star star
17 Jan, 2021 by Pam howell
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star star star star star
28 Jun, 2020 by Michelle devore
Mr. Walt Ecton and Robyn were absolutely wonderful to work with. They both were so kind and knowledgeable. Mr. Ecton was so thoughtful and patient with my family, I couldn’t have been more grateful for his expertise. I would highly recommend the office of Ecton and Shannon PLLC and I am so thankful for their service and professionalism.
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FAQs
Questions? We have answers

What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Richmond, Kentucky?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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