Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Highly knowledgeable and helpful attorney and staff
“Very knowledgeable and helpful attorney and staff. Recommend highly for all of your legal needs.”
2
Excellent customer service and responsiveness
“Jeff Hensley and his staff where there for me in one of the most difficult times of my life. Their professionalism & continued help were outstanding.”
3
Achieves positive results for clients
“Jeff Hensley has always been helpful with my legal needs. Staff is very friendly, easy to talk with and helpful.”
4
Honest and upfront approach
“Honest and upfront. Gave me legal advice to save me money. Very much appreciated.”
5
Compassionate and understanding
“Involvement with the Court is emotional for all parties involved. Hensley Law Office helped ease the anxiety by working to quickly resolve the situation.”
Cons
1
Slow responsiveness and communication issues
“Took forever to get a court date scheduled, they don't listen to details you give them, you never actually talk to the attorney except for consultation and before court.”
2
Rude and unhelpful staff
“To top it all off, the assistants are rude and mouthy. It's like pulling teeth to get what you want done and in the end you get crap results.”

All reviews

star star star star star
25 Aug, 2024 by Michelle
I have to say that Jeff Hensley & Carrie Hern were on top of our case every single step of the way! Carrie went over and beyond and always kept great communication with us! She was very kind and caring the whole time! We are so appreciative of both Jeff & Carrie during our difficult custody battle… but at the end of the day, we won and we couldn’t be more happy & grateful with the outcome of our case! I would recommend them to anyone!
star star star star star
27 Mar, 2024 by Organic engineer
Great experience. I'm a roughneck, tatoos and a beard, I was treated with respect and my needs were handled promptly.
star star star star star
17 Mar, 2024 by Jennifer robinette
star star star star star
26 Jan, 2024 by Andrew sticco
Jeff Hensley is an amazing attorney who helped me with a recent legal issue. It was resolved quickly and efficiently. Both Mr. Hensley and his staff are very professional and helpful. Would highly recommend!
star star star star star
20 Dec, 2023 by Amanda rhodes
Best people around!!
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Best lawyers in Russell, KY

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star star star star star
09 May, 2021 by Philip
Charges $50 for opening file. Ask me for info or do something, then charges for all phone calls & emails ($300 for me). Watch who you talk, $75 for ass't, $250 for lawyer, Marie. Charged $500. for Marie to drive to court and another $250 for 1/2 hr of court. In return for me, $65 for unserved subpoenas, over $200 in prep for original deposition that Marie was a no show. Marie never called witnesses for testimony until court, even though she was given info months ahead. Ability to represent for and during trial showed a lack of preparation and inexperience. Needless to say, we lost case of 9yr County notorized recorded deed as invalid, based only on memory testimony of senior citizen, claiming not present with no other legal physical evidence. Of course, Ms Troxler offered to handle appeal with up front $3500 nonrefundable retainer. No way, hired another lawyer to clean up her mess. This firm probably would lose case for Abe Lincoln. Oh, firm doesn't give monthly statements, so watch your charges from day of retaining firm. This firm only does basic legal forms needed by court, no investigating. You would do better, pro se, if you got knowledge to file legal forms. At least, if you lose, you save that nonrefundable retainer. At least, you know your best effort was done. Something this firm may have a hard time ethically saying.
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star star star star star
02 Feb, 2021 by Crystal
I hired her and always told me what was needed for my case. She stood up for me and counter argued what was needed. I highly recommend her. She won my case against my son and would do it again.
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star star star star star
01 Aug, 2020 by Robert
I hired Tracy to do a divorce and a complex business matter. She did a great job and got the results I wanted. Always able to reach her and returned all calls promptly. Great communicator with me and great fighter in the court room.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
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  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Russell, Kentucky?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
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    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
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    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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