Reviews

I had one of the best experiences with Legal Aid this week! Owen (paralegal) was super helpful and so kind. I appreciate his willingness to help me out and for his support while I navigated my issue.

I called because I needed legal advice regarding a domestic violence/CPS situation involving my sons half brother and their dad (not my son and I). The attorney I spoke with was the most impatient, disrespectful, unprofessional man I have dealt with. My situation is a little complex, so explaining it from start to finish takes me about 1-2 minutes. I started speaking and about 10 seconds into it he cut me off for the first time with a condescending question he didn’t actually need me to answer. He asked me the question in that way to belittle me and answering it was degrading, but I was still desperate for help so I answered it. He continued to cut me off and belittle me every 5-15 seconds for the rest of the 5 minute phone conversation. I gave up trying to explain why I needed help, I never got to the end, he never learned the reason for my call and I just started bawling. He told me, “Rebecca, you need to get it together because you’re just all over the place”, “you’re not making any sense, you need to get your thoughts straight, Rebecca”, “Rebecca, I don’t have a clue what you’re talking about, nothing you’re saying to me makes any sense”, “I think you need to just do whatever CPS tells you to do and get whatever drug problem you have or had going on taken care of before you worry about anything else, Rebecca”, and “Rebecca, CPS is never going to believe a word of what you’re saying, I don’t believe what you’re saying to me and you’re not going to get anyone else to buy it either”. I never had a “drug problem”, and I never said anything about me or anybody else involved having a “drug problem”. Him saying that to me was disgusting and abusive. By this point I was crying really bad, he had no idea what I was talking about and it almost seemed like he wanted to not understand from the start. He ended the conversation by saying, “have a nice day, Rachel!”. He knew what my name was. He used it correctly and excessively throughout the entire horrific phone conversation. He deliberately called me the wrong name. I said, “Rachel? Are you serious?” because I was shocked, I could not believe a grown man just did that to me. He started to say something and I hung up. I will NEVER ask for help from Legal Aid again, and I would advise anyone looking for legal advice to look elsewhere.

I like Katie she’s a good lawyer nice lady

Very informative and professional.

Some of the workers are very helpful other are just annoyed by the site of ppl

I wish I could rate a Zero for this place and its services. This place and its services are nothing short of a joke. Working with Lauren McNabb proved to be an incredibly negative experience, one that I believe to be the worst anyone could endure. She was virtually unreachable, and it took her a month to respond to a text message. Furthermore, she questioned our motives for wanting to meet her in person. I was assisting a non-English speaking individual who was a victim of domestic violence, and it was later discovered that Ms. McNabb agreed to a settlement without the client's knowledge. This realization only came to light after we engaged the services of a private attorney. I deeply wish we had been aware of this situation earlier. My heart goes out to this family, and it pains me to emphasize the complete lack of effectiveness of Legal Aid of West Michigan.

Fortz legal took care of a Rush service for us within hours of making the request. This company is professional and diligent. I highly recommend them if you need service of process completed in Michigan. Thanks a Bunch, Steven C.

2nd time I called finally got a answer