Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Excellent customer service and communication from the legal team
“Sarah and Tobias were both great. They really know what they are doing and really explained the process in an easy to understand way. They both will put you at ease.”
2
Knowledgeable and helpful staff that guide clients through the process
“Tobias and his staff are very professional and they reassured me and gave me hope in a very stressful time.”
3
Efficient and timely handling of bankruptcy cases
“The process was very easy thanks to Maria she went above and beyond and was very understanding.”
4
Compassionate and understanding approach towards clients' situations
“The firm was very helpful. They did not make me feel bad in any way. They were there to support and help without judgment.”
5
Highly recommended by satisfied clients
“Totally Awesome!! The attorney was simply amazing and very knowledgeable about the bankruptcy process. The legal assistants were very helpful, and professional.”
Cons
1
Occasional communication issues and lack of responsiveness
“I'm convinced this law firm hides all the bad reviews. I've had nothing but the worst customer service. Every time I get someone working on my file. Then they stop communicating and are always on sick leave.”
2
Disrespectful and unprofessional behavior from some staff members
“Is give p stars if I could. They were disrespectful and talked to me like I was worthless. They tried taking more money from me but I stopped that situation.”

All reviews

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21 Sep, 2024 by Tavia mcintyre
I was supposed to have two phone appointments today - one at 3pm with a paralegal to go over some intake questions, and then one at 4pm for the actual consultation with an attorney. I even received a reminder text yesterday asking that I please be ready at my scheduled times. At about 3:15, I still hadn’t heard anything so I called the office. Apparently, the paralegal who was supposed to be doing my intake interview was out sick today, and nobody thought to tell me that. Another paralegal went over the intake questions with me and I could barely hear or understand what she was saying during the entirety of the call, which I expressed to her multiple times. I could hear loud background noises, typing, and my voice was echoing as if I was on speaker phone. There was also a language barrier, which didn’t help matters. That call took about a half hour, so it ended shortly before I was supposed to receive my second call, at 4pm. I sat there waiting for a call for quite a while, thinking maybe they were just running a little behind. It’s now after 8pm, and an attorney never called me for my consultation. Don’t waste your time here, like I did. Go to a firm that is more reliable and better prioritizes their clients.
This is a review of a Law Firm
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22 Aug, 2024 by Emily
Very hard language barrier within the office. I was also suppose to receive a call at 5pm, but didn’t get a call until 8:50pm. A heads up would have been nice. Sat around waiting all night for nothing
This is a review of a Law Firm
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24 Jul, 2024 by Terry scruggs
From the very first conversation I had with the attorneys in the law offices was nothing but professional and the paralegal Sarah Wilson, is the sweeties person you could ever meet, from her beautiful laugh to her very understanding heart!!!! Atty Tobias, humbleness was everything..I didn't feel any judgement from the offices and I just felt like I've been knowing this firm forever. I'm thankful of all the knowledge and information I received.. I would recommend everybody I know to this firm.
This is a review of a Law Firm
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28 May, 2024 by Kelly johnson
The staff made sure to keep me updated (information needed or possible changes). As far as the attorney Tobias was AMAZING (professional, personable and considerate).
This is a review of a Law Firm
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27 May, 2024 by Krystal triplett
Absolutely A&L is the best, very accurate, time adequate, professional, polite, assure you they will clarify anything and everything i was very satisfied and sure you will too!!
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Best lawyers in Saint Charles, MO

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star star star star star
07 Jun, 2024 by Alysiabriggs
I couldn’t say enough positive things about Brent and everyone in his office. They were never pushy or put any pressure on me. They always are completely transparent and truly made me feel they had my best interest in mind every step of the way. They are truly experts when it comes to bankruptcy and always answered any questions I had quickly and accurately. I can’t thank them enough. If you’re trying to decide what’s best for you and your situation Westbrook Law would be the choice I made every time. Thank you Brent and Jayme
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13 Dec, 2023 by Terron smith
everyone here is amazing ! KATHY truly stands out the most she answers all my questions and has been there for me through my bankruptcy process and also after! She will always return calls by the end of work day or next day! Without her and Westbrook law group idk where I would be! Thank you so much! I give you guys 5 stars and will recommend you to anyone I know needing a bankruptcy!
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23 Sep, 2023 by Stacey wright
Kathy is an Exceptional Representation of Westbrook Law. She is filled with Wisdom and Knowledge! It takes Patience and Kindness to truly listen to someone else’s problems! She did that for me! I truly appreciate All the Knowledge and options she informed me about! Thank you so much For All You Do! Stacey Wright
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star star star star star
16 Aug, 2022 by Tejuana
I retained Attorney Glennetta Haymon to gain guardianship of my mother in February of 2022. She won the case in August of 2022! Attorney Haymon and her firm were always very professional, knowledgeable, courteous, transparent, and continuously followed up with me. She is God Sent! I cannot say enough about her greatness and talent for working with the public. I highly recommend her law firm to anyone looking for an efficient and trustworthy attorney. Retain her and you will not be disappointed! Thank You Attorney Haymon! Best Wishes in All you do!
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07 Jan, 2022 by Blkwallstreet
She was very professional, honest, and efficient. Always responsive and always keep you updated on the whole process.
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05 Aug, 2021 by Amy
Ms. Haymon was outstanding in her service to my legal need. She was thorough and patient, even though what I needed was quite unnecessarily tedious. Her calm and professional demeanor kept me calm even when I felt frustrated with the legal process. I cannot recommend her services enough.
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star star star star star
07 Aug, 2024 by Cathy
We had a very pleasant and enlightening consultation with Amy. She anticipated our questions and explained things in a manner that made sense, and never rushed us along if we didn't understand something. Told us upfront what the fees would be and never tried to push us for more just to drive the bill up. We were very impressed with Amy and look forward to using her services.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
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  10. Are there alternative ways to resolve my legal issue?
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Can a Lawyer Represent Me in Courts Outside of Saint Charles, Missouri?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
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  • Ask for References:
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What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
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  • Written Summary:
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  • Budget Constraints:
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  • Openness and Honesty:
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