Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Excellent customer service and communication
“They were very helpful throughout the entire process of dealing with the insurance company. I did not have to deal with all the paperwork and stress of the process.”
2
Efficient and fast case resolution
“The process was faster than I expected. They were very helpful.”
3
Successful case outcomes and fair compensation
“They did a great job here I had a great experience. I highly recommend him.”
4
Bilingual and Hispanic-friendly staff
“Todo el personal siempre me atendía muy bien y muy amable.”
5
Dedicated and professional attorneys
“Eric Palacios and his team had helped me through my case with utmost professionalism.”
Cons
1
Inconsistent communication and lack of updates
“I waited literally 10 months they are very rude and have no respect don't recommend.”
2
Inability to reach the attorney directly
“Nunca pide ver al abogado, si el caso es bueno te recibe maría, te hace firmar el abogado y nunca más lo vuelves a ver ni hablar con el.”
3
Overcharging and hidden fees
“Estafadores. No se dejen engañar por erik palacios por q solo van tras el dinero.”
4
Poor customer service and unprofessional behavior
“Muy mal servicio y gran falta de respeto, el abogado ni siquiera me asesoró como yo esperaba.”
5
Failure to properly handle cases
“Tube un accidente de auto y Eric Palacios me ayudó pero me tardaron 9 meses en resolver mi caso y al final me dejaron con más de $10,000 en deudas médicas.”

All reviews

star star star star star
31 Aug, 2024 by Heidy romero
star star star star star
23 Aug, 2024 by Gabriel rodriguez
Hello, good afternoon. Today I was in his office at 10:30 am, I wanted to speak with my Lawyer Alexander and they denied me to speak with him. He was assisted by his personal secretary and made me go to a conference office and he told me that Alexander was no longer my Lawyer that he canceled the contract and did not want to represent me anymore. I told her that I wanted to talk to him, Attorney Alexander, and she told me that he didn't want to talk to me and wanted to give me the contract cancellation papers, but I didn't accept them and she told me that she didn't care because she already sent him mail. I told him that he called me on Friday afternoon but I was finished at the hospital 🏥 Mountain View 🏥 and I couldn't answer when he called because the doctors were checking me out. They also left me hospitalized and the next day they did an Emergency MRI at 8am due to the condition of my condition due to the very high Pressure. Nausea, a lot of headache, blurred vision, dizziness, etc. I called after they did the MRI at around 9am. I talked to the operator because she told me that the offices were locked. I told her that I wanted to speak with my Lawyer Alexander and she took all my information and told me that she would send him a message immediately so that Lawyer Alexander could contact me. I told her that I was admitted to the Mountain View Hospital 🏥 and she also told her I passed Room 504 where I was. Because I wanted to explain everything the doctors told me about my critical situation and for that reason I was hospitalized. But Lawyer Alexander never called me or even sent me messages. Today I went to his office, Erick Palacios, to speak with the lawyer and they denied me. Until today, Tuesday July 30, it is 12:40 pm. I never heard back from Attorney Alexander either by phone or by message. I signed a contract with the Lawyer for him to be my representative and he told me that I had peace of mind and was in very good hands. In addition, they charge me 33 percent of the case when they win plus administrative expenses, etc. You, Mr. Erick Palacios, brought me a case in December 2019 and the marriage was completed and closed in December 2021 and you paid me compensation for my injury and you collected all the expenses and made money 💰 with my Trajo accident More than 25,000 Dollars you earned with me. Now I want Mr. Eric Palacios because they are not treating me with the education and seriousness that I deserve as a loyal client of his Law Firm. I returned for the second time to have you represent me, but the Legal Assistant Magaly treated me very badly, disrespecting me for a telephone conversation we had last week when I asked her to please send me all the medical papers that you made copies and some photos of my accident that I texted to his office. I explained to her that she needed them to send it by email or fax to the phone number that I sent her by message and the photo of the card from the company where I work. She refused to send those photos and told me that I had to go to an office and send it by email. Because this wasn't her job. So I want you, Eric Palacios, to explain to me why you are charging me 33 percent plus administrative expenses, when your legal assistants are not doing their job. I need an appointment with you to discuss this issue personally. I thank you in advance for your attention. Sincerely Gabriel Horacio Rodriguez....July 30 at 12:58 pm I am sending this message by text to the number that Lawyer Alexander gave me, thank you very much and good afternoon...
star star star star star
23 Aug, 2024 by Ondiel bello
star star star star star
23 Aug, 2024 by Mariela rodriguez
Todos los trabajadores con mucha atención y dedicación a todos los clientes 5 ⭐⭐⭐⭐⭐🙏🙏🎉🎊🎈🎈
star star star star star
11 Jul, 2024 by Nene ortega
Very helpful
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star star star star star
06 Jun, 2024 by Jeffrey karmann
Adam and his staff were caring about my personal injury case. I will always use them in the future if ever needed.
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06 Jun, 2024 by K ruiz
I have used this office throughout the years, and have always been pleased with the outcome. Trustworthy office to handle all your personal injury cases. Hopefully i never get into another accident, but i know who ill call if i do.
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star star star star star
25 Apr, 2024 by Armando cuevas
Todo fue bien
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star star star star star
19 Mar, 2011 by Mike
I don't bother to write reviews, but I felt like I needed to after such a positive experience with The Bunker Law Group. Ben was very professional, showed great knowledge for the work I had him do, and finished it in half the time I thought it would take him. Ben exceeded my expectations in every category. 5 Stars all around. Highly recommended.
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star star star star star
06 May, 2014 by Q
Gabrielle Jones is a compassionate, professional attorney that works hard for her clients. I am fortunate to have been referred to her, and I don't think anyone could have handled my divorce, custody, and support issues as seamlessly as she did. She took SO much weight off my shoulders. I HIGHLY recommend her!
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