Reviews

I'm 27 years old and this was my first time hiring a lawyer to represent me in a contract negotiation. The first red flag was when they refused to provide me with a rough estimate of how much it was going to cost, despite providing a copy of the contract ahead of time at their request. But I decided to hire the firm anyways because I felt comfortable with Atty. Ballenger-Floyd and genuinely thought she would have my best interest at heart. Not long after they began work on my case, I was being badgered by their legal assistant via email and phone to replenish my retainer without ever being sent a bill. After asking to see a breakdown of hours before sending more money, the response times slowed and priority given to my file diminished despite the fact there was a hard deadline approaching (aka my wedding day). After numerous replenishments of my retainer, my Fiancé informed me of the amount his Lawyer had charged him to draft the contract, negotiate with my lawyer, exchange countless emails and phone calls, and all for a flat upfront fee, nonetheless. Having this information I was OUTRAGED at the amount I was charged by my lawyer. I began dissecting the bills and saw ridiculous charges for admin fees such as “Review & Update Matter Calendar” “Admin, Filling, Organization, Emails & Scheduling Tasks” , unnecessary “research” work by her law clerk, work charged double time by her and her law clerk, etc. Initially I felt naive and idiotic for not reviewing each and every bill before giving her any more money, but in the end, I had already invested so much that it would have been a nightmare and even more costly to start over with a new firm. After an email requesting a call from my Attorney to discuss billing went unanswered, my Fiancé and I called and were directed to speak with the Law Clerk. After no clarification was provided on the call, my Fiancé and I were both upset and requested that Atty Ballenger-Floyd call us back immediately. After days go by with no response, I finally receive an email from Attorney Ballenger-Floyd with a SCATHING, unprofessional, demeaning and insulting 9 PAGE LETTER. In all honestly I’m sure she spent more time on this letter than my case as a whole. I was in tears reading it and am still in shock as to how she thought this was appropriate to send a client. At this point, I just wanted her out of my life and didn’t care that I spent an egregious amount of money and would never get a dime back. But it doesn’t end there. The contract was finalized, my fiancé and I both signed it at his attorney’s office in the presence of a notary (with the expressed permission of my Attorney). And after all this, Attorney Ballenger refused to sign it unless I again replenished my retainer because she needed to do a "final review" of an already finalized contract. She literally held it over my head, knowing that my wedding date was quickly approaching. So again I bite my tongue and paid her so I could get married. Overall, this was a terrible experience for me and I definitely WOULD NOT RECOMMEND. They’re warm and welcoming until you start questioning their billing practices and by that time you’re pot committed.

Phillips Ballenger helped my business partner and I set up a PLLC and were extremely thorough and helpful throughout the entire process. They were prompt to respond to questions and concerns that came up during the entire process. They had protocols in place because of the COVID-19 Pandemic that were easy and efficient that allowed us to quickly complete the process.

The team at Phillips Ballenger made creating our will & trust so much easier and more fun than expected. They responded quickly and thoughtfully to questions and always had a good answer. It’s obvious they have lots of experience in making a complicated process simple and even more obvious is that they really care about their clients.

Professional and helpful

My wife and I were in the process of being sued and I saw no way out. I went into Phillips Ballenger and spoke with Tiffany Ballanger she spent time researching our situation prior to meeting and answering my multitude of questions. When I left I felt like I had a full understanding of what to expect from an asset protection prospective and a likely course of the lawsuit. It was a huge relief just knowing what to expect. Now, almost a year later, our suit has ended successfully and Tiffany's advice proved to be sound. I can highly recommend her.

Excellent customer service from front desk and support staff, experienced, smart, savvy attorneys. Trust their judgement and love working with them!

The attorneys and staff at Phillips Ballenger provide excellent customer service and valuable legal expertise in a timely manner.

Great overall experience from the friendly staff to their caring and knowledgeable attorneys at Phillips & Ballenger.