Toni Ann Russo, experienced Child Custody, Child Support attorney in Hackensack, NJ with 20 reviews
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Average 30,11
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Toni Ann Russo

79 Main Street, Hackensack, NJ

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4.4 / 5
Avvo
4.4
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Avvo rating
20 Reviews
Data reflects the status as of the latest update. Updates are typically done monthly.

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Overall rating
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4.4 20 reviews
Avvo 4.4

Robert

star star star star star
28 Apr, 2024
Hired for a simple 20 minute virtual court session, spoke one word exactly, left her computer three times to work on other cases causing the judge to roll his eyes and waste tons waiting for her return. Most important! After three months delaying the requested fee itinerary for the $1000.00 retainer, she illegally added multiple unperformed fees totaling $1010.00. She did this deliberately to prevent upholding her own client rule stated on her site that any unused retainer payments will be refunded. During a personal live phone conversation with Toni Russo, I needed to prove more than once her negligence in fiduciary role I paid her for, proving she worked no more than exactly 12 minutes. She refunded me $500.00 and has been sending non stop bills accumulating interest based on the $10.00 she conjured up illegally. Currently i am working with the NJ Office of Attorney Ethics and US Bar Assiciation. Do NOT communicate with Toni Anne Russo on any matter!!
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Anonymous

star star star star star
26 Feb, 2023
I wanted to work with her partner but was assigned to her. She was off putting, and I felt like she was not representing me for what I needed. As a result, I found another lawyer.
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Anonymous

star star star star star
13 Oct, 2022
Unfortunately I was too deep into the process to switch attorneys. I physically handled and negotiated my case. Made copies, provided responses to other attorneys because Russo did not reply timely. The responses that were provided by the firm had another clients information. At one point I was emailed another clients entire divorce settlement. I was also mailed a copy of the same parties personal information. She drags everything out as long as possible to keep collecting, review your bills carefully as I found over $1K in discrepancies for meetings or phone calls which never took place. I was billed for services performed by the paralegal (Amanda) where they tried to attach the attorneys hourly rate. Overall terrible experience, other attorneys do not respect her which was evident.
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Top review highlights

Pros
1
Aggressive and dedicated representation
“She is very driven, she works hard, and she's always available!”
2
Exceptional customer service and responsiveness
“She was off putting, and I felt like she was not representing me for what I needed.”
3
Thorough understanding of family law and court procedures
“Toni made it easier to deal with and allowed me to retain hope and dignity in my case.”
4
Compassionate and caring approach to clients
“Since these cases can be expensive, Toni was sensitive to my financial situation and allowed me to take care of parts of the case I could.”
5
Proven track record of successful outcomes
“Toni Ann Russo doesn't give up and will fight for you all the way.”
Cons
1
Potential communication and responsiveness issues
“I physically handled and negotiated my case. Made copies, provided responses to other attorneys because Russo did not reply timely.”
2
Possible billing discrepancies and transparency concerns
“She drags everything out as long as possible to keep collecting, review your bills carefully as I found over $1K in discrepancies for meetings or phone calls which never took place.”

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