Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
The law firm is responsive, helpful, and makes clients feel their concerns are important
“After trying to reach out to several firms Buchanan Law Firm was very responsive and helpful and made me feel like my questions and concerns were important.”
2
The staff, including attorneys and assistants, are described as professional, caring, and dedicated to their clients
“Deena and Alice has been there for us along with the rest of their staff. They're so approachable and understanding to our needs.”
3
The law firm provides excellent communication and keeps clients informed throughout the legal process
“They communicated updates as things changed. They are a smaller firm that provides great service that only a small firm can provide.”
4
The attorneys, particularly Deena Buchanan, are highly knowledgeable, thorough, and effective in handling a variety of legal matters
“Deena is a great listener and an excellent advocate. I am grateful for her dedication and professionalism.”
5
Clients feel supported, listened to, and have their best interests at heart during their legal proceedings
“I never imagined that I would need legal help in my lifetime until I did. Working with Deena and her team was truly a great experience. They are compassionate and incredibly good at what they do.”
Cons
1
Some clients experienced difficulty in initially reaching the law firm or getting a timely response
“These phone calls are very difficult to place. After this initial phone call, I was not in the best of spirits, and I felt like I had been put off.”
2
In a few instances, the law firm was unable to take on a client's case, which caused frustration and delays
“Very disappointed! I had reached out with my case and info and it sounded like Ms Buchanan was going to take it on. After 2 to 3 weeks not hearing much I was told I don't time to work on your case.”

All reviews

star star star star star
09 May, 2024 by Jane bennett
While on vacation in Santa Fe, I had a horrible slip and fall accident…broken shoulder, smashed mouth etc. The property owner was clearly liable. After months of trying to work with their insurance company we finally decided to hire attorneys. Not being from the area, we went to Google looking for recommendations. Buchanan stood out as a highly ethical firm owned/operated by women. So glad we chose them! Can’t say enough good things. The settlement that I will receive is fair but much better than I had ever hoped. I always felt listened to and knew that my interests were being taken care of. Thanks to Deena, Jane, Chris, Morgan and all others. They are the best!
star star star star star
07 Mar, 2024 by Terri torres
The employees at Buchanan are great , if you need a attorney I recommend them. Alice is wonderful as well, she always took the time too call and see how I was doing. They work hard too get you what your asking for, I rate them a 5 star. You won't be disappointed...
star star star star star
16 Feb, 2024 by Martin archuleta
star star star star star
09 Jan, 2024 by Sara covey
These phone calls are very difficult to place. You have a problem you have an issue you have to reach out to an attorney. For me it is extremely foreign as I’ve never had to do this. I made a phone call on Monday reaching out to this law firm. My communication with the secretary that answered the phone was not very good. After having businesses myself, my husband and I are very big into improving our network and making sure that our customers are happy. After this initial phone call, I was not in the best of spirits, and I felt like I had been put off. This was very strange, becauseall of the ratings for this law firm they were positive and that was my initial reason for reaching out. In their reviews it sounded to me like communication was key. I came on and I didn’t leave a very good review. I solely did that so it could be improved. Since that time I have been contacted by Deena herself and her assistant Nicoll, and they have been amazing. I feel frightened about my journey, but after speaking to Nicoll, I feel like I am in very good hands. Let’s see what this journey brings.
star star star star star
17 Nov, 2023 by Paul thomason
The people at Buchanan did a great job handling my claim. They were aggressive, imaginative and understanding. I was happy with them and the results.
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28 Mar, 2023 by Angela
My husband had a brain injury back in 2016. Before the injury he was a healthy ambitious person & our sole provider. He owned & ran a restaurant and catering business called Joe's Back N The Day. In October 2016 he had a surgery that he & I will forever regret him having! He is now 100% disabled..bedridden & wheelchair bound. We lost everything.. the business, our travel trailer and truck was repossessed but more importantly I lost my healthy husband! I now am his caregiver and will be for the rest of our lives. My husband & I reached out to several attorneys to no avail. I personally had given up. A few months before the statue of limitations was about to run out my husband called the law office of James Wood Law. I'll never forget my husband handing me the phone & telling me to talk again with another lawyer about what happened to him. I was irritated and didn't want to have to relive the story again. It was always emotionally exhausting for me but I got up & dusted myself off and relived the part in our lives I wished never happened. I can't recall exactly who I spoke to but she was very attentive & said she would give the attorney all my information and someone may call me back. I got a call back from Arslan Umarov. I am overwhelmed with joy from what Arslan, Jim & all the attorneys at James Wood Law has done for my family!!! There really is no words!!! I believe God sent them into our lives give us justice for what happened to my husband!!! We didn't have to go to trial. I can't thank them enough!!!! I highly recommend the Law offices of James Wood Law & Arslan Umarov!!! Thank you & may God bless you all. Sincerely The Yscos
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21 Jan, 2022 by Antonio
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Albuquerque, New Mexico?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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