Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Highly knowledgeable and experienced in estate planning and elder law
“Jonathan's knowledge of the laws, and his caring nature make him an excellent attorney.”
2
Provides timely and efficient service, even in urgent situations
“he rushed the paper work through so that everything was finalized and in our hands two days before we left for Duke.”
3
Compassionate and personable approach, especially when working with elderly clients
“He spoke to her like a good friend, not like a lawyer. He knew how to work with Mom while she was going through a stressful situation.”
Cons
1
Lack of responsiveness and communication issues
“I waited seven weeks and never heard from Mr. Frank. After many telephone calls to inquire if work was being done, I never received any working documents.”
2
Potential issues with handling client paperwork and documentation
“Firm claimed I had no authorization to become POA, and that I'd need to find a Gurdian for the estate. Firm went on to tell me the court would not deem me an appropriate fit to be the Guardian of the estate for my own parent, and claimed we would have to have Mr. Frank become Guardian of the estate for a yearly fee.”

All reviews

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06 Mar, 2019 by Anonymous
I hired Mr. Frank’s firm to assist me with a parent’s estate. Firm claimed I had no authorization to become POA, and that I’d need to find a Gurdian for the estate. Firm went on to tell me the court would not deem me an appropriate fit to be the Guardian of the estate for my own parent, and claimed we would have to have Mr. Frank become Guardian of the estate for a yearly fee. I went to a different attorney who quickly saw that I did in fact have the needed paperwork to become POA. Mr. Frank’s firm then refused to release my own paperwork back to me for three weeks and transferred all my calls directly to voicemail (unless I called from a different number they didn’t have on file), and failed to return calls.
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09 Nov, 2017 by Anonymous
Rudely refused to listen to the questions I needed answered and wasted my time and money on something I had no interest in. When I pay someone to work for me, I expect them to be respectful enough to listen to the description of the job I want done. In a previous attempt to schedule a consultation, I didn’t receive a call back for many weeks. I should have gone elsewhere at that point.
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16 Sep, 2016 by Anonymous
After hiring and paying a retainer and consultation fee, I waited seven weeks and never heard from Mr. Frank. After many telephone calls to inquire if work was being done, I never received any working documents. I had to hire another law firm. I never got a reply to my refund request. I call office and phone just rings and goes unanswered. To date, I have not heard from anyone.
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31 Dec, 2013 by Stuart
When we needed to have legal papers drawn up in a hurry (durable powers of attorney for finance, health, advance directives, updating of wills, etc.) because of an immediate impending stem-cell transplant at Duke Adult Bone Marrow Transplant Clinic, Mr. Jonathan S. Frank not only gave of his time freely, but rushed the paper work through so that everything was finalized and in our hands two days before we left for Duke. He was a tremendous help to us and we would recommend him highly to anyone who is in need of a good attorney. We shall be forever grateful for how he has helped us in my multiple myeloma cancer journey.
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30 Jul, 2013 by Robert d.
Thank you for all that you did to make this difficult time and process so easy. You are GREAT! Your settiling of my dad's estate was professionally handled. I would highly recommend you and your firm to anyone that needs to settle an estate. I would also recommend your firm to clients that have not yet completed an estate plan, which could easily avoid and reduce many of the concerns we face when someone we love passes away.
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