Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Timely and responsive service
“Timely service”
2
Thorough and attentive legal representation
“He was very thorough in every aspects and really looked after my daughter's and granddaughter's well being with dignity and pride.”
3
Knowledgeable and friendly lawyers
“He is knowledgeable, attentive and friendly.”
4
Polite and easy-to-work-with staff
“The staff are very polite and easy to work with!”
Cons
1
Unprofessional communication and follow-up
“Recently contacted office to get an appointment for new law matters & could not even get someone to schedule me an appointment! Follow up was unprofessional.”
2
Lack of responsiveness and transparency
“I have never been treated with such unprofessionalism. [...] She actually stated that she had not no knowledge of the status of the estate. This has been going on for almost two years and we as "heirs" have been left in the dark.”

All reviews

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06 Sep, 2024 by Connie r
We’re about 6mths into settling an estate from out of town, and I can’t sing the praises of Mark Vaughn, Spenser Combs and Crystal loud enough. I’m serving as the Executor, and they have been truly fantastic to work with. Most importantly they have helped me avoid mistakes BEFORE making them! I hate redoing work that should have been done right and would require extra explanation to the probate court to correct, so I GREATLY appreciate that when they say, just call/email and ask us first, they MEAN it :) Also, on several occasions that I’ve come to town to clear out the house, they have bent over backward to assist me on minor and major tasks I saw as unsolvable *problems* but to them, it was Par for the course and easily addressed. After being in this now for several months, a couple notes of advice to offer, for those looking for estate planning & administration: 1) Request for them to do an “Heirs meeting” so they can interpret the Will/trust/whatever documents FOR you. Don’t even try to explain what you don’t know will occur on your own. Let the heirs ask the *attorneys* answer any questions they’re allowed to and describe who works for whom, and why. They essential represent the person who died so they’re basically not allowed to disclose or advise almost anything to the heirs; only the PR is under obligation/allowed to update them (and should do so regularly as the heirs sole their touch point). Having the meeting will keep costs down in the end, since they’ll not need to field all those calls/email from heirs, and not have to reexplain the correct wording, when you explain something wrong or *incompletely* accidentally LOL. When you’re deep in fresh grief after the loss of your loved one, do NOT even try to answer everyone’s questions on your own right off the bat. I’ve learned that even what I read online is grossly inaccurate for how it *actually* works so just ask them every question you have. 2) Take their advice. They really do know their stuff — backwards and forwards. Rely heavily on them b/c mistakes will cost time or money, or both. Better to get it right the 1st time. Pro Tip: Set up your financial accounts for the estate with Susan/Martha/Dana over at FirstBank in the *Pinterest Plaza* location. Together, with this firm, they have been an efficient dream team, after a very rough start at another local bank. You won’t regret using either. Lastly, we had to sell property and used Craig Phifer to review the listing agreement and close our side, and had a great experience. Very knowledgeable, very detail-oriented, fairly-priced, and clear instructions. (Not a lot of “hand-holding” since they’re probably used to dealing with higher-end clientele who know what they’re doing already LOL) But, that said, every single question I had if Melissa (his paralegal/assistant), she was happy to answer clearly and in as much detail as I needed :) This office is everything a team of attorneys SHOULD be.
star star star star star
20 Aug, 2024 by Taylor renee
I have done 2 transactions with this firm. Tabitha being the main point of contact for each. I am only giving two starts because the transactions closed and there were not any huge issues that held up closing. Tabitha is not someone that I would ever work with again. She is rude, and has no communication skills whatsoever as well as no customer service skills. It felt like I was inconveniencing her when I would call to ask questions. I get several emails with documents attached to them with absolutely no explication on what they were. If I didn’t have experience in the real estate industry I wouldn’t have had a clue what they were. I will be taking my business elsewhere in the future.
star star star star star
08 Jul, 2024 by Kimberly martinez
Used Mr. Clarke in the past & was satisfied with his work. Recently contacted office to get an appointment for new law matters & could not even get someone to schedule me an appointment! Follow up was unprofessional. Guess my money isn't good enough now. Went to someone else.
star star star star star
08 Jul, 2024 by Dennis lefond
Timely service
star star star star star
02 Mar, 2024 by D&h gass
I hired Atty. Clarke for my daughter’s legal seperation and rehired again for her divorce. I’m extremely soooo soooo happy how he handled her divorce. He was very thorough in every aspects and really looked after my daughter’s and granddaughter’s well being with dignity and pride. I highly recommend him and this office. Job well done! Thank you very much!
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08 Aug, 2018 by John
We interviewed Sharlene to help us update or trust and will documents. She immediately realized that an entire revamp of the documents was required to incorporate some of the new changes and updates in the NC laws. She worked with us in person in Raleigh and through email exchanges to finalize all the required documents. When it came time to put the proper paperwork in place, we met again in person. Sharlene took time to answer all questions, was available by phone, email, or in person any time. She also gave us options on what to do going forward, offering her services, or guiding us how to complete the process. I would highly recommend Sharlene for anyone who is nervous about the estate planning process. She made the entire process comfortable and thorough.
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