Reviews

James was absolutely wonderful to work with!

They were very non transparent and would not give a specific answer on which chapter would be filed which would also determine the overall cost. This is something that can be looked up and told without having to wait until just prior to filing. Actual text message from a paralegal at Hausen: Sorry but I am not able to answer your any other questions right now. I am busy with other clients. Please address the rest of your questions in the email above. Thank you Paralegal for Hausen Law They also charged $6 for a 30 second conversation and for each text message. They wanted to argue and go back and forth when I was not satisfactory with services rendered. There was an excuse for all of the bad customer service and never an apology for any of the rudeness or poor communication.

Everyone at Hausen Law was amazing! They made a not so good experience go smoothly as possible. They kept me up to date and informed on everything that was going on.

Excellent service as long as you get the necessary documents the process is quick

It was a quick and easy process. Mr. Hausen and his team answered all of my questions and concerns.

Affordable, polite and attentive. Highly recommend.Three words I would use to describe James Hausen Law. Thank you for all your help

Very kind attorney and very helpful staff.

Edited after response to address some misleading things stated. They have been added to the end. I’m honestly confused at this point how we have had such an opposite experience as these other reviews. It was the reviews that convinced us that Hausen Law was the correct lawyer for us. The initial phone call-whoever that was-you were so kind and nice. My review does not include the comfort that person offered. However after we agreed to obtain counsel from them, it’s been nothing but headache after headache. The price changed three times after the initial quote. When we had questions over these changes, we were met with hostility. Which is humorous as when you go to their office- they have paper taped to the walls everywhere about being respectful. Upon finally getting to the final hearing-we found out just how much more we paid compared to the others declaring their lawyer fees, that we needed to turn in our tax return, AND our HSA ACCOUNT was subject to forfeiture from the date of filing. Why is this an issue? It was never once discussed with us. We use our HSA as our entire house needs monthly medication so now there is a possibility of having to repay money that we didn’t even know we weren’t supposed to spend and after paying $1900 and being told we had secured the proper things and planned to utilize taxes to finish’s off our debts, that was a huge surprise to see well that may not happen. There is no accountability for this office. When I’m paying you almost $900 more than ANYONE else in that room and we are still getting hit with “surprises”, that’s not the indicator of a job well done. When we question it, understandably upset, and they say well “I guess you don’t want to talk”, that’s not an indicator of a job well done. As if this wasn’t a stressful and painful enough situation, our family is left wondering when we will stop seeing more surprises so we can finally start anew. Unfortunately this is our truth and experience. I wish others the best of luck in their journey. Additional information- *We paid the filing fee before any work could be done. And yes we paid the balance off sooner than they said it needed. *We aren’t upset about the signs, it’s the contradictory behavior from your signs to your professional behavior. *You are correct that I am not the actual client, but the wife of your client and you’ve had no issues not only communicating with me but also having me pay you. *while these may be common practices for the trustee to ask for additional documentation, our frustration (and additionally why we said “surprises”) is because no one communicated he would request additional items. THAT is why there is negative impressions. You did not actually prep my husband 100% *I have all of the emails and documentation from the multiple things we were told. *we were sent home with a secondary clients paperwork with all of his personal info and was simply told to “shred it” which we did. * you are right, the check was being garnished. Thank you for shaming us with the amount. Truly professional. * we asked multiple times for clarification and was met, almost always (I can think of 2 instances where we were not) met with arrogance in the fact we even had questions. * People come to a lawyer because they have no other choice. I was curious how they would address true constructive criticism and I’m not surprised. The call after the trustee meeting did not go “smoothly”. Again met with arrogance over the fact my husband was caught off guard and had questions why he wasn’t prepped before hand about being told to hand in additional items and ultimately money. * as I said- the person who did the free consultation was amazing! He spoke with compassion and gave us a very broke down expectation of costs AND a discount. None of that is what happened (even when it was switched BACK to a 7) *I am happy so many others had great experiences. But those reviews were not what our family experienced. It’s been nothing but a battle and nothing has seemed calming about this experience EXCEPT that initial phone call.

Staff treated us well, very knowledgeable, always accommodating.

They handled my case quickly and efficiently. Highly recommend.