Reviews

I was in a terrible car accident while traveling in Portland, and I needed a strong, local attorney to represent my personal injury case. The resources at Johnston Law Firm were caring and thorough. They walked me through the process, checked in on my health, and kept me updated through the long process. My case had multiple, complex parts, and Marc’s team handled the issues seamlessly from start to finish. Marc knew the case would take some time, and he and his team had confidence in the facts of my case to carry me across the finish line. I am so very grateful for his expertise and the focus and support of his team.

This review is for an accident I had back in 2014, but definitely bears writing about, now, in 2020. I had a large SUV pull out in front of me, taking a left-hand turn onto the main thoroughfare, on which, I was travelling at 35 mph, the posted speed limit and could not brake and stop in time before colliding into them, in my small sedan. I went to the hospital, as I was 20 weeks pregnant, as per my midwife’s suggestion, and fortunately, had a blood technician that gave me Marc’s name and recommendation. I had an in-person meeting with him and signed the paperwork and got the PIP care required for the neck pain I suffered from the whiplash. The insurance company on their end low-balled us an offer and they (Marc and Karen, his excellent paralegal) wouldn’t stand for it, so they helped negotiate a much higher offer and we succeeded! I really loved working with Karen. She was a dream; very communicative, kind, caring and tough, when need be. The settlement was enough that our budding little family could become first-time home-owners and it was well worth using their services to fight the good fight and pull through in the end. I am ever grateful to Marc and Karen for helping represent me in this crazy hassle with insurance companies who don’t want to dish out when their clients are clearly in the wrong.

In 2018, I was rear ended in my car while at a stop light and sustained a traumatic brain injury, neck, tooth and back injuries. The impact to my life and work-life is substantial and my case was long and complicated. Marc never wavered in his confidence for my case and his ability to navigate the process. Having a brain injury meant handing the paperwork and organization of the details of my case unreachable. Marc and his team took over all the management of medical claims processing and supported me through a very difficult IME process and deposition. Marc went above and beyond to make sure I understood what to expect on deposition day and cared that the environment would be as supportive as possible for my healing brain. Having never had an accident before, I had no idea the complication of the insurance claims process. I can’t imagine going through it without exceptional representation, which Marc provided me from beginning to end. It was a long fight in which Marc never gave up. He knew which expert reports would be needed and guided me to the experts to conduct them. I’m excited to report to you that Marc was able to reach a full benefit settlement for me, both from the driver’s insurance company and also my own under-insured motorist policy. Yes, it was well deserved due to my losses, but I’m confident that I would not have been able to reach that positive and successful outcome without his representation. Having the support from Johnston Law Firm allowed me to focus on healing from my injuries, which is a full time job. Marc and his staff are responsive, knowledgeable, kind and care greatly about supporting the injured. I’ll always be grateful to him for providing me this help at a time in my life when I needed it most. I highly recommend him to help you too.

From the first day I met Marc I knew he was the attorney for me. He was easy to talk to and confident. Marc defended me when I was T-boned in my car by another driver. My car was totaled and I fractured my neck. I sued the negligible driver’s employer who he was driving for at the time of the collision. The employer’s insurance company wanted to settle out of court but failed to meet us at an appropriate settlement until the day before trial. We stuck to our guns and the insurance company offered over double their best offer, which we were pleased with. We were confident in doing well in court and I think the insurance company knew that. Marc and his team did a great job at preparing me for the trial and even came to my house to better understand who I was and how this crash had affected my life. I was seen at the VA in Portland for my neck fracture. The VA had a lien on nearly $20,000 to cover my medical costs. A few months after the case was settled, Marc and his team was able to get the VA to drop the lien for the full amount! Needless to say I am very pleased with the outcome of the case and happy to have worked with Marc. Thank you Marc for making sure I was treated fairly by the insurance company.

In 2015 I was rear-ended in a three-car collision and Marc Johnston helped me out substantially. Marc had been my dad's attorney for a few years at this point and was gracious enough to help me out. During this time I was going to college and didn't understand my rights or how to properly go about dealing with a major car accident. Marc helped me every step of the way. He did everything he could to see that I got more than my fair share of compensation for the accident. My car had been totaled and I was injured. He helped me get physical therapy and massages for two years. Marc wanted to make sure that physically I felt better before making negotiations for my settlement. Marc made sure I received full compensation for my totaled car, that all my medical bills were paid for and that my settlement was what I deserved. He took care of everything for me, all I had to do was show up to my medical appointments and submit my paperwork. Marc genuinely cared about my health and was very sincere about his work. I am grateful for Marc's help with my car accident and highly recommend him!

In 2014 I had both hands broken in a car accident. I wasn't sure what to do when I started to get letters from the drivers insurance company , forcing me to worry about my future and what I was going to do ! So I sat down with Marc and told him my story. He understood and after that first visit I knew I needed his help. I made the decision to hire him, best thing I ever did. His firm made sure my rights were taken to heart. I received lost wages and when my employer informed me I could not come back to work due to my injuries, Marc was there to Help, he is easy to talk to and always keeps everything confidential. Insurance companies are not fun to deal with ,having Marc there to help made the difference. If you are having troubles and need a lawyer, call the Johnston Law Firm you will be happy you did. I now can go on with my life. Thanks Marc

Answered my questions and helped me understand my options.

We hired Mr.Johnston after my husband and I were in a hit and run car accident. Mr.Johnston was incredibly thorough and caring while getting us a fair settlement from our insurance company with minimal pressure during our healing process. I know that we would not have been able to get the same outcome without Marc and his team. We really appreciated having someone who truly cared about us, on our side every step of the way. I would highly recommend the Johnston Law Firm to anyone in need of personal injury representation.

The Johnston Law firm helped me immensely. After my injury due to negligence of the property management at the townhouse complex where my wife and I leased our home, I called Marc's office. I explained the situation over the phone, and Marc personally came to my home to evaluate the unsafe conditions that led to three broken bones. Marc didn't make wild claims or promise unrealistic compensation. He was honest about the challenges and costs of filing a claim, and if necessary, a lawsuit. My point being, that if Marc accepts your case, he does so because he sees legitimate legal reasons for your claim(s). The staff at Marc's firm was always professional, polite, and efficient. They responded to my frequent questions patiently, and explained legal terms in a way that I would understand. I highly recommend Marc Johnston and his team to anyone with a legitimate personal injury claim. They work hard for their clients. Jason H

I was hit by a driver who ran a red light in Salem, Oregon while I was pregnant and with my 2 year old son in the car, which was completely totaled. I had to wait 7 months to get an MRI (because of the pregnancy) and found out I had a torn disc and joint damage in my lower back. The pain was almost constant from 2 weeks after the accident, and even after the birth of my second little boy. The insurance company figured out early I had real damage done and tried to get us to settle. We contacted Marc confused and scared all my medical bills would not be covered if we didn't handle the insurance company correctly. He explained the entire process to us and re-assured us that they would cover every bit of our medical expenses that the law requires, and boy did he fight to get us that. They tried multiple times to get us to take a fraction of the policy limits even with doctors explaining I would have to undergo multiple operations. He never once gave in or made us feel like we should settle for less.They tried stalling and different tactics but he called them on it every time. In the end he got us exactly what he promised and we can't thank him enough. We have never had any experience with insurance companies or lawyers before and I can't imagine making it through that process without Marc and Karen :)

Marc definitely did not let me down. Having been burned badly by a lawyer several years back, I walked away, deciding to never hire another attorney as long as I lived. But I was recently poisoned at a restaurant and my family and friends insisted I find an attorney, and kept relentlessly encouraging me. Finally they printed out a list, sat me down and said pick one. So I studied and read and called several attorneys, critiquing even how their receptionists treated me on the phone, and I chose Marc. And not only has Marc won my personal injury case with a substantial payout of more than I thought I would get, during the process he has been professional, personable and attentive. He’s built a positive memory for me, in place of a terrible experience. Marc’s ability to put together a rock solid fortified argument is brilliant. He discovers and develops all angles merging them into a clear and concise logical conclusion. Wow……. You can trust Marc to do a knock up job, and that with class. Thank you Marc Johnston!

August 1, 2014 In 2009, I was rear-ended by another driver while stopped at an intersection. As a result of the collision, I had to endure a multitude of treatments including months of physical therapy, injections, a shoulder surgery and two neck surgeries . Knowing I would need help in recovering property losses as well as long-term care costs, I sought out a general attorney for legal help. After a couple of years, this attorney was eager to settle my case through mediation (he was relying very heavily on the medical opinions put forth by the defendant’s doctors). I felt it was a less than favorable amount and wasn't worth all of the agony I had endured. At that time, I began to seek new counsel. After many phone calls, I was referred to Marc Johnston. My initial call to Mr. Johnston's office, I had to leave a voicemail. He personally returned my call later that day. It turned out he had just left Portland for a two week vacation to Hawaii with his family. Nonetheless, he was interested to hear the details of my case. Over the next couple of weeks, we spoke over the phone on several occasions as he was eager to answer all of my questions. At no time, did he make me feel like I was "bothering him" on his vacation. The difference in representation between my first attorney and Marc Johnston, was night and day. Marc reached out to my medical providers and got their unbiased medical opinion for my case. He worked with experts to determine not only the costs of treatments to date, but also calculations for future medical care. This information was presented in the mediation Marc led that resulted in a settlement that was far more reasonable than the settlement offer my original attorney described to me as “fair." Even though the fee was based on a fixed percentage of the gross settlement, the service from The Johnston Law Firm didn’t stop there. Marc and his assistant actively worked with various medical providers to reduce my medical bills to a fraction of their original totals; more consistent with the rates charged to insurance companies. This resulted in over $10,000 of additional net proceeds to me in the settlement. Finally, Marc assisted me with other financial matters that related to the collision. Increasing medical bills and out of pocket co-payments left me overextended on credit card debt. Marc was able to work with the credit card companies to reduce the exorbitant debt, resulting in more proceeds from the settlement. Anyone considering using The Johnston Law Firm for a personal injury case need look no further. The expertise, professionalism, and customer service of Marc and his staff are amazing. Sincerely, Jessica L.