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AI generated excerpts from the customers reviews
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Pros
1
Excellent and caring customer service
“Everyone I talked to on the phone was super nice, caring and thorough. They were clear on how the process will work and answered all my questions.”
2
Strong communication and responsiveness
“Chloe has been especially helpful throughout my auto accident process. I'm extremely grateful with not only the care and extensive work she has put into gathering every detail, but also the "up-to-date" attitude she has progressively carried throughout this entire encounter.”
3
Knowledgeable and professional staff
“Patrick and Danielle have been awesome and kept me posted throughout the process. They are both professional and I would and will recommend Patrick to anyone I know in need of an attorney!”
4
Compassionate and understanding approach
“They made me feel like I was more than just a client, but someone that was cared about. I'm very happy I chose Chaffin Luhana to represent me.”
5
Successful case outcomes
“They got me a settlement that was more than I had expected. Everyone was very nice.”
Cons
1
Lack of communication and follow-up
“Unless you lose a limb or a life they will not assist you. My daughter and I were in an accident in January and suffered whip lash, headaches and back pain which resulted in medication and physical therapy. They came out and took all our information with our police report due to no fault on our end. We're thought that they were working on our case but was told five months later that another firm was going to "assist us".”
2
Disappointing experience for some clients
“Horrible experience.I was extremely upset when I called and I was passed around from person to person. Ifinally reached a paralegal and she was not even in Pennsylvania. I was dealing with a traumatic death of an immediate family member. Absolutely no compassion!”

All reviews

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17 Sep, 2024 by Rhonda beasley
While I'm still waiting for my settlement, I was told when I signed on that I would be kepted in the loop and the only reason I've been in the loop is I myself call. I had one paralegal and after 2 years I found out when I called because again, I heard nothing... There was a new one on my case, she is only part time so now when I get in touch with her today I have a complete meltdown because things are completely not adding up and it's crazy to me that they ask questions but never my story....; now when things start to get deep it's let me get someone to call you back... For the money they are charging me , had I known this is the service I was going to get thus far and if what I was told today was anywhere near the truth I would not have signed on to this law firm period. I could have handled my case and will if I do not get a response from the attorney and not a paralegal or office personal. It's not cute to play with people in pain nor their money. I don't trust half of these reviews because there is no way these same people work in this law firm that I can never get a response from half the time. Maybe my view will change if I get the call I was told I would receive and if the job in the end is done correctly and I'm paid what I'm owed. I will update however as of now. 1 star! ⭐. September 17th 2024 ~ Another day and I've called and no response. Yet they say I would be "IN THE LOOP" , For a 45 % fee and I'm a client the firm is making money off my pain and suffering yet I can't get anything but anxiety and stress added from the same people I'm paying to help me?! I will continue to update, at this point 0 STARS .. NOT ONE !
star star star star star
17 Aug, 2024 by Brandon belcher
I was contacted by a member of the law firm named Madison and we had talked a few times about my case and then the week before July 4th she advised me she would be contacting me right after July 4th weekend to continue and I havnt heard from her. I have sent multiple messages and calls and nothing. I have also called the office and everytime they tell me she’s busy and they will take a message and she will call me back and nothing. It is now over a month since our conversation. I’m very disappointed in the communication and expected more out of a law firm.
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26 Jul, 2024 by Ash pena
Angela Ash at Chaffin Luhana was my paralegal and she did an amazing job at answering any questions that I had, and also relaying the information from my lawyer to me. I recommend this law firm to anyone who needs help they get the job done.
star star star star star
18 Jul, 2024 by Moto g pure
star star star star star
28 Jun, 2024 by Michael brown
Dear Chaffin Luhana, I am humbled and deeply grateful for all of dedication to our case. Our accident was a horrible ordeal and a tragedy for our family. Chaffin Luhana has allowed us to sleep better at night without the burden of financial uncertainty admits our pain. Thankyou so much for doing the work you do and our lives are forever changed because of it. You've brought light to a dark place.
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star star star star star
12 Oct, 2019 by Fonda d.
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FAQs
Questions? We have answers

What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Pittsburgh, Pennsylvania?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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