Top review highlights

AI generated excerpts from the customers reviews
Pros
1
The organization takes clients' concerns seriously and is always friendly on the phone
“Great place they take your concerns seriously and they are always friendly on the phone”
2
The lawyers are described as excellent and have helped clients with their cases
“Great attorney's" and "My lawyer Kristen viaga is an excellent attorney I recommend him to everyone he has helped me out with my case”
3
The organization is helpful and kind, even for clients in a difficult financial situation
“We are a paycheck to paycheck family and dispite our financial situation they do not treat us any different. They are helpful and kind and they have worked really hard on my case.”
Cons
1
The organization may only represent a certain "type" of client, such as those who cannot get other legal representation
“They also only represent a certain "type" of client. The clients that can not get any other type of legal representation due to their life decisions.”
2
Some clients have experienced poor customer service, with the phone staff being described as unprofessional and rude
“Whoever answers the phones here is completely unprofessional and rude. My mother called for services to help with a custody case and they lady completely blew her off and was rude. Horrible customer service skills.”
3
Some clients have had their cases treated as "low priority" and experienced frequent cancellations or rescheduling, leading them to drop their cases
“I was told that my case was "low priority" and they kept canceling on me or rescheduling. Got tired of waiting and tired of manipulating my schedule and plans to work around their lack of time. Had to drop my case all together and move on.”

All reviews

star star star star star
08 Oct, 2024 by Jason coleman
I have had two experiences with this firm. Once was with custody where all they could do for me was give me advice over the phone leaving me to fend for myself in the court room where I faced possible jail time for tardies to my daughters school and not paying my ex-wife's lawyer. The second time I was fighting to keep my home after Santander an international bank refused to put my name on the home after my father passed and completely ignored the fraud that had occured when I was filing for a loan modification. This time North Penn helped by filling out an answer letter and then left me to fend for myself in the court room when defending against an international bank. Thanks North Penn.
star star star star star
16 Mar, 2024 by Melissa hall
My lawyer Kristen viaga is an excellent attorney I recommend him to everyone he has helped me out with my case I was dealing with and helped me to settle it and he’s so amazing and wonderful
star star star star star
31 Oct, 2023 by Kimberly wynne
star star star star star
06 Jun, 2023 by Larry holt
Have helped me twice, when I had little money
star star star star star
23 Dec, 2022 by Tara winter
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Best lawyers in Williamsport, PA

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star star star star star
03 Dec, 2015 by Mae
Best lawyer in town! Very knowledgeable and fair. He has represented us in several instances and has always billed fairly. His staff is wonderful and attentive.
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star star star star star
10 Mar, 2018 by Rick
Brandon went above and beyond to help us with our custody trial. We are Grandparents who have had custody of our soon to be 13 year old granddaughter since she was 2 months old. Without going through all the details, let me just say that I don't think we could have chosen a better man for the job. I would highly recommend him to anyone who is going through custody issues.
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star star star star star
23 Aug, 2018 by Caron
Although Mr. Zicolello was unable to make a case for my injury, he meticulously went through my medical records and provided me with a thorough explanation. Because of his due diligence, I now have closure of what has been one of the most painful and stressful experiences of my life.
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star star star star star
11 Jan, 2016 by Elizabeth
My husband hired Mr. Zicolello to represent him after a motorcycle accident. He was struck by a food delivery vehicle that drove through red light. My husband sustained serious injuries to his right root, ankle and leg. We were encouraged to contact Mr. Zicolello by several members of our community. The office personnel was knowledgeable and pleasant. Mr. Zicolello was available when needed and worked hard to settle my husband's case. He was consistent, persistent, and never settled until we were satisfied. We "won" our case and were awarded what we needed to cover future medical expenses and past hardships we experienced due to the accident. I am confident that he would do the same for any client in his care.
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star star star star star
17 Nov, 2015 by Leslie
I was badly injured and hospitalized two years ago, which shortly after leaving the military (12 years of active duty). We were confused and worried with what steps needed to be taken to ensure I was taken care of (medically, financially and legally). We sought out a few local lawyers, met with each to get a feel for who had the most concern for my case. By concern I mean genuine care of my well being both then when it happened and for future need. Mike and his staff by far exceeded not only every other consult, by my personal desires for what I wanted in an attorney. He was patient, sincere, kind, knowledgeable of exactly what was going on and what to expect - during the initial consult and throughout our entire time together as client and attorney. His demeanor was calm yet businesslike, confident yet controlled, concerned and professional. Every time I called the office to speak to him or his staff I was kindly greeted and asked how I was doing, or if I needed anything else. I was always kept in the loop of what was happening with my case, my billers and the entire situation. Wether it was an email, a text, a phone call or a meeting, the entire staff at this firm are 100% on it. They are all professional and mean business but kind and caring. I never waited on return calls or information. After my case, Mike and I continue to have a relationship regarding my case (any future issues or problems were to develop) and for any other need. I have and will continue to refer this office, staff and lawyer out. I am so pleased I met and hired Mike. He was able to get 100% of my settlement and it was done in a short time manner.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
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  6. How will you communicate with me throughout the process?
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  7. What is the expected timeline for my case?
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  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Williamsport, Pennsylvania?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
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    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
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  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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