Reviews

Fast and curteus

Susan and Ray were tip top for my first home purchase, very professional. Best title company!

Great people to work with.

I send all the deals I can to Ray!

When the check for the proceeds of our home sale had not been wired to our account more than a day and a half after the closing, I called Cooperative Title to investigate. I was put in touch with Raymond Smith, the man in charge. From the moment he took my call, he was hostile and impatient with me. I tried to explain what had happened and he acted like it was my fault. I explained that I had provided a check which gave him complete wiring information, so it couldn't have been faulty instructions on my part. I said I was sure it wasn't his fault either. He came back angrily, "Well whose fault do you think it is?" I have since discovered that almost half a million dollars was sent to the wrong place, a bank that has absolutely no connection to my financial institution (I checked). Thank God they returned it. Mr. Smith refused to wire it again and refused to see about someone meeting me with the check instead of me driving all the way from Mount Pleasant to West Ashley. He also refused to talk with my contact at my financial institution as the easiest way to solve the problem. “Why would I want that? I don’t want that. I’m not going to call there.” There was only one conversation, not multiple. There was never an explanation, only anger. There was simply no customer service. I was very concerned about where this mid-6-figure check was and how it ended up in the wrong place, but I did nothing to deserve the hostility and impatience he leveled at me. No apology for the inconvenience. No kindness whatsoever. Mr. Smith's contribution to my overall experience was shameful.

Horrible experience!!!!! Unprofessional. Get a different closing attorney-- someone who cares about your affairs and isn't running a factory of closings. They make too many mistakes and DO NOT follow up with their clients!!!!! Not even a little bit of customer service. We are 2 business days post closing and still waiting for funding for the sale of our home. Totally unacceptable!

Horrible experience

Rrsl estate closing for less

The closing for my home was smooth, fast and professional, then everything went down hill. After closing, they did not pay the correct insurance company for my required flood policy, causing me to be uninsured on a policy that I paid for during hurricane season. I was understanding of the mistake, as they happen to us all. I was not understanding at the lack of communication and ownership of the error. Emails were not returned promptly, my insurance agent called multiple times a day to no avail. Very disappointing end to a process that started out great- I will avoid this office at all costs in the future.