Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Excellent and professional representation by the lawyers, especially Kellan Potts
“Kellan Potts has my absolute best recommendation for a divorce attorney. He is professional and courteous to all in the judiciary and with his clients.”
2
Lawyers are knowledgeable, responsive, and attentive to client needs
“Kellan was absolutely wonderful to work with in a time that is obviously difficult. He answered any of my questions in a timely manner and quicker than I even anticipated.”
3
Lawyers fight hard for their clients and their interests
“He went above and beyond for me and my son. He knows the law and will do right by you and your family.”
Cons
1
High fees and billing practices that some clients found questionable
“Yes emails are $58 a pop. Yes they charge you ”
2
Lack of communication and transparency with clients about case progress
“No I was not happy with the outcome for $20,450.... that's right $20,450! Not for men for them!”
3
Some clients felt the firm did not deliver on promised services or outcomes
“After 2.5 years of trying to get mediation scheduled with various law firms Cordell & Cordell, specifically Melissa Hamilton & Kathryn McDonald, have FINALLY gotten the correct petitions filed and followed through with it to get mediation scheduled.”

All reviews

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19 Oct, 2023 by Dee farris
star star star star star
04 Oct, 2023 by Travis hudson
Please take my advice and stay away! Yes emails are $58 a pop. Yes they charge you $290-$330 per hour. Yes you have to deposit at least $1250-$1800 in retainer fees. Yes you do have to put $5000 in your retainer at court. No I was not happy with the outcome for $20,450.... that's right $20,450! Not for men for them! I wish I could charge them $100 per letter in this review.
star star star star star
07 Aug, 2023 by C w george
I guess business is good. I'm on a waiting list for nothing more than a consultation
star star star star star
25 Apr, 2023 by Joanna myers
The best around.
star star star star star
04 Feb, 2023 by Ryan&julie hanson
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Best lawyers in Chattanooga, TN

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star star star star star
04 Dec, 2015 by Kate
We recently had a need for an attorney and are so glad that we were referred to Kathy. She is prompt in communicating; efficient in getting the job done; effective in court. She is honest and realistic in guiding the client's expectations. We would solicit her again in the future without hesitation.
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star star star star star
06 Apr, 2015 by Kevin
We recently had the need for an Attorney and were fortunate enough to get Kathy Rowell. She was very knowledgeable about the law and kept in contact extremely well through the whole process. We were very happy with her professionalism and ability to not only fight our case, but her determination to do what was right. We would recommend her without reserve.
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star star star star star
01 Mar, 2014 by Vaibhav doshi
Super Nice Lawyer! Very Accomodating, Concerned for Clients Issues and not just behind my time and my fees! Very Professional and A very good job done for my divorce case! Strongly recommend her!
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star star star star star
01 Nov, 2024 by Daniel
I am so happy with the outcome of my case. With the help of Johnny and his team, my case was dismissed. What a great relief!
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star star star star star
08 Aug, 2024 by Debbie and nancy
We hired Mr. Underwood in October of 23 and because of his experience, knowledge and understanding of the legal system and a lot of answered prayer our brother has finally received credit for 18 months of served time that the BOP was not crediting him with. Thank you Mr Underwood we truly Appreciate all you have done .
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star star star star star
26 Jan, 2023 by Samantha
I am an out of towner and ran into some trouble in Tennessee. I found Johnny Houston online and I could not be more satisfied with the outcome of my case. Johnny was honest,stayed in contact, and I believe could not have done a better job . I highly recommend Johnny Houston and I thank him and his team for everything they did for me! I can breathe again!
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star star star star star
21 Feb, 2023 by Anthony
We all make mistakes. Upon hearing about Houston & Alexander PLLC, I consulted them regarding DUI charges among others. Mr. Underwood got court postponed for me on more than one occasion, until I was able to pay for their services in full. On my final court date they did their negotiations with the district attorney’s representatives, and got my charges reduced to reckless driving. I am fully satisfied as I can get on with my life and career with this all behind me. The biggest thing for me is that they are willing to work with you, they do a fantastic job working for you, and they are affordable. I will always recommend Jay Underwood or Houston & Alexander PLLC to anyone who needs legal help or advisement.
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star star star star star
16 Feb, 2023 by Daniel
Hired Houston & Alexander, and they got my domestic assault dismissed and expunged. Jay handled things in Court and the whole staff was great to work with. I also moved to Florida and they kept me from even having to come back for Court. Highly recommend them
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star star star star star
17 Nov, 2022 by Lynn
Jay Underwood is the best attorney ever. He works for you and gets the job done. He is very knowledgeable and dependable. My son had a great outcome bc of Jay. I appreciate everything he did for him. If you need a attorney Jay is your man!!
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FAQs
Questions? We have answers

What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Chattanooga, Tennessee?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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